Portsmouth City Council is a registered Data Controller (Registration Number Z5578313).

Portsmouth City Council tries to meet the highest standards when collecting and using personal information in accordance with data protection law.

This privacy notice tells you about how Portsmouth City Council collects and uses personal information in relation to its customer panel. In relation to the customer panel, we collect information from council customers who have chosen to take part in the customer panel.

We collect information for the purpose of enabling customers to be part of the panel, which exists to enable customers to be involved in shaping and improving customer services via focus groups, workshops, and surveys. Specific information collected will be used to enable panel members to be invited to take part in specific focus groups, workshops and surveys depending on their individual requirements around customer services.

The information we collect is name, post code, telephone number, email address, and basic demographic information, as well as information about any additional needs the customer has in relation to accessing customer services.

The information will be collected via Survey Monkey, using software supplied by SurveyMonkey. For full details of the how SurveyMonkey complies with the UK General Data Protection Regulation, view the privacy notice on their website here. Information collected will be stored securely in line with the council’s policies and processes.

The information will be retained for the duration of the customer’s membership of the Customer Panel, which will be on-going. Information will be deleted when a customer leaves the panel. Customers can leave the panel and ask for their information to be removed at any time by emailing cityhelpdesk@portsmouthcc.gov.uk or by calling the telephone consultation line on 023 9261 6708.