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What are cookies?

Cookies are a specific technology that store information between website visits.

Cookies are small pieces of information, normally consisting of just letters and numbers, which online services provide when users visit them. Software on the user’s device (for example a web browser) can store cookies and send them back to the website next time they visit.

Cookies can be useful because they allow a website to recognise a user’s device. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

How we use cookies

The Portsmouth City Council website uses two kinds of cookies.

We use some necessary cookies that are there to enable the website to function.

We also use optional cookies which help us understand how our customers use our website. This helps us to make on-going improvements to the user experience on our website.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable necessary cookies by changing your browser settings, but this may affect how the website functions.

The Portsmouth City Council website uses necessary cookies to control cookie preferences.

The cookies are used to remember a user’s choices about cookies on the Portsmouth City Council website. Where users have previously indicated a preference, that preference will be stored in the cookie. This is necessary so the website does not ask users to set their cookies preferences on each visit.

CookiePurpose
CookieLawInfoConsentThese cookies remember a user's choices about accepting cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
cookielawinfo-checkbox-analyticsThese cookies remember a user's choices about accepting cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.
viewed_cookie_policyThese cookies remember a user's choices about accepting cookies on our website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Optional cookies

When you first visit the Portsmouth City Council website, you will be asked if you want to accept optional cookies, or view cookie settings.

In cookie settings, you can select whether you want to accept or not accept cookies, and submit your preferences.

Until you provide consent to use cookies on the website, optional cookies will not be activated. You can continue to navigate the website without submitting your preference, and not accepting cookies won’t affect your experience across the website.

The Portsmouth City Council website uses the following optional cookies.

Google Analytics

We use Google Analytics to track page visits, how our users navigate through the website, and information about where traffic comes from. This information helps us to improve the user experience.

Google Analytics processes anonymised information on:

  • a page a user visits
  • how long the user spends on each page
  • how the user got to the site
  • what the user clicks on while visiting the site

We do not store your personal information through Google Analytics (for example your name or address). We will not identify you through analytics information, and we will not combine analytics information with other data sets in a way that would identify who you are.

CookiePurposeDuration
_gaUsed to distinguish users2 years
_gidUsed to distinguish users24 hours
_gatUsed to throttle the request rate1 minute
_gaexpUsed to determine a user\'s inclusion in an A/B split test90 days

Hotjar

Portsmouth City Council uses Hotjar, a feedback and user behaviour tool, which sets cookies in order to allow users to provide feedback, to track where users are clicking and observe mouse flow.

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar uses cookies to collect data on our users’ behaviour and their devices. This includes a device\’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in an anonymised user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.

Hotjar cookies will not be activated unless you consent to optional cookies.

CookiePurposeDuration
_hjidUsed to distinguish users1 year
_hjAbsoluteSessionInProgressUsed to detect the first pageview of a session30 minutes
_hjDonePollsUsed to ensure that a poll doesn\'t show up once a user has completed it1 year
_hjMinimizedPollsUsed to ensure that a poll doesn\'t show up after a user minimises it1 year
_hjSessionTooLargeUsed to stop collecting data if a session becomes too largeThe duration of the session
_hjIncludedInPageviewSampleUsed to let Hotjar know if a user is included in a data sample30 minutes
_hjIncludedInSessionSampleUsed to let Hotjar know if a user is included in a data sample30 minutes
_hjFirstSeenUsed to identify a new user\'s first sessionThe duration of the session
_hjViewportIdUsed to store information about the user\'s screen size and dimensionsThe duration of the session
_hjRecordingEnabledUsed to identify users for mouse movement or scrolling recordingThe duration of the session

Session cookies

Session cookies allow websites to recognise and link the actions of a user during a browsing session.

These are temporary cookies that remain in the cookie file of your browser until you have left the site. This information is not stored after you have left our site.

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings.

Find out how to manage cookies on popular browsers:

You can also opt out of tracking by Google Analytics across all websites.