Take the customer service survey online

Got something to say about customer service?

We are committed to putting people at the heart of everything we do, and providing excellent customer service for everyone who contacts us is an important part of that commitment.

That’s why we want to know what matters most to you about the customer service you receive from us, so we can make improvements that are based on your feedback.

We are running a customer service survey to find out what is most important to you about the way we provide customer service, so we know where to focus our attention.

About the survey

The survey asks about our customer promise, which is there to set out clearly the standards we expect around customer service, so you can hold us to account if we don’t deliver. We’d like to ask you how important the things included in our existing customer promise are to you, to make sure we are focusing on the right things. We’d also like to know if there is anything missing from our customer promise, or anything we should do differently in the future.

We also have a duty of care to our staff, who are here to help customers with their enquiries and issues. We’d like to know what you think it is reasonable for us to expect from our customers in terms of how customers interact with our staff.

We’ll ask a bit about you, how often you contact the council and what you usually contact us about. This helps us to understand whether different things are important, depending on what services you need from us, so we can make sure our approach is adaptable.

Take the survey

The survey can be completed online or you can call the friendly team on the telephone consultation helpline on 023 9261 6708 and they will take you through the questions on the phone.

The survey will run until 12 February 2024.