Got something to say about customer service?
We are establishing a customer panel of residents who regularly contact the council and who would be interested in getting more involved in helping to shape our customer services. If you are interested in signing up to the panel, we’ll gather some information about you so we know who you are and what kinds of services you use, and the best ways to get in contact with you.
We’ll then contact you with when we have opportunities for you to take part in either individual conversations on the phone, or small group discussions which could be in person or online on Teams or Zoom, or in workshop sessions to test new digital tools for our customers to make sure they work for real people.
We are particularly interested in hearing from customers who find it difficult to use our in-person, telephone, or digital services for any reason at all. We want to make sure we understand any problems our customers face so we can make it as easy as possible for everyone to use our services.
Sign-up for the panel
If you would like to sign-up, you can provide your details online or you can call the friendly consultation helpline on 023 9261 6708 and they will sign you up on the phone, and answer any questions you may have.