We are committed to putting people at the heart of everything we do, and providing excellent customer services for everyone who contacts us.

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Our customer service promise

We are committed to putting our customers first by providing excellent customer service. This means:

  • We will listen to you and be polite, helpful and respectful.
  • We will try as hard as we can to resolve your enquiry quickly and first time.
  • We will make sure the information we give you us clear, helpful and easy to understand.
  • We will do what we say we are going to do.