In-person appointments

We are changing the way we see customers in the Civic Offices so the space can be managed more safely and we can reduce waiting times for you.

These five services are no longer able to deal with enquiries in person without an appointment (unless the issue is urgent, for example an emergency homelessness application, or other crisis). You can make an appointment for these services by calling:

Wherever possible we will try to save you a journey by resolving your enquiry on the phone first.

All our services are available online and on the phone. You can view all of our contact numbers here, or call the City Helpdesk on 023 9283 4092 for general enquiries.