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Your council tax is needed to help pay for lots of services we provide for Portsmouth people, including essential and critical services such as care for vulnerable adults and children and support for homeless people. It also helps to fund police and fire services.

We are also paying more for some critical services that are needed to help the vulnerable as a result of the pandemic.

We appreciate that many residents are struggling financially at this time and we understand the anxiety this can cause.

At this time we have to target support at those who need it the most. If you are in difficulties, we will do our best to help. Please let us know as soon as you can.

Get in touch

We receive a large number of phone calls, so it’s best if you can contact us using the form here or by emailing us.

If you would prefer to discuss your situation on the phone, please call us on 023 9268 8588. There could be long waiting times due to high volume of calls.

We can arrange for you to have an appointment to speak to someone in person at the Civic Offices. We will try to save you a journey by resolving your enquiry on the phone first. To make an appointment call 023 9268 8588.

If you’re in financial difficulty you can find advice and support here.

Do you qualify for a discount?

If you’re on a low income you could qualify for council tax support. You can find out more and fill in an application form here.

If you live alone, are a student or have certain disabilities then you may be eligible for a discount or exemption.

How to pay council tax

You can pay online.

Or use our automated payment service on 0800 876 6576.

You can also set up a direct debit.

You can also pay in person. You can drop in at the Civic Offices to make a payment: 9am–4pm, Mon–Fri. Cashiers are open 9am–1pm, self-serve payment machines from 1pm–4pm.