New national restrictions are in place. Make sure you know what to do to Protect Portsmouth.
On this page you will find advice and support for vulnerable people in Portsmouth.
If you are in need of additional support during the coronavirus outbreak and can’t find help online, please call the HIVE Portsmouth helpline on 023 9261 6709. This line is currently open from 9am-5pm Monday to Friday.
If you need medical help, call the NHS on 111. If it is a medical emergency, call 999.
COVID-19 can make anyone seriously ill. But for some people, the risk is higher. There are 2 levels of higher risk:
If you are at high risk (clinically extremely vulnerable), or a parent or carer of a clinically extremely vulnerable child, you should have received a letter from the NHS. Speak to your GP or hospital care team if you have not been contacted and think you should have been. Find out what makes you at high risk from coronavirus.
If you’re at high risk from coronavirus, you should stay at home as much as possible, except to go outdoors for exercise or to attend essential health appointments. You may wish to meet up with one other person from outside your household or support bubble, but always as safely as possible.
Other people who live with you who are not clinically extremely vulnerable can still attend work if they cannot work from home. Children who live with someone who is clinically extremely vulnerable, but are not clinically extremely vulnerable themselves, should still attend school.
If you need support to take extra precautions, we are here for you. You should register for support on GOV.UK. You will need your NHS number to register. You can find your NHS number on the letter you have received from the Government.
If you cannot register online or you are in urgent need of support to get food or medicine, and do not have family or friends to help, you can call the Hive community helpline on 023 9261 6709 from 9am-5pm Monday-Friday.
You can find information about groups and organisations that support individuals and communities in Portsmouth on the HIVE Portsmouth directory.
Children at high risk (clinically extremely vulnerable)
Children whose doctors have confirmed they are still clinically extremely vulnerable are advised not to attend school while this advice is in place. Your school will make appropriate arrangements for you to continue your education at home.
You might be at moderate risk of serious illness from coronavirus if you are over 60, have certain conditions or are pregnant. Find out what puts you at moderate risk of coronavirus.
If you are at moderate risk of coronavirus you can go out to work (if you can’t work from home) and for things like getting food or exercising.
But you should:
We have begun to open our care homes for socially-distanced visits. If you wish to visit a loved one in one of our care homes, please call the home and speak to the duty manager beforehand to check whether it is currently possible, and run through the process, as the situation in each home can change quickly.
Visitors must follow NHS health advice to help minimise the spread of the virus, including by washing their hands when they arrive. You will be asked to wear a mask during your visit.
Many carers look after people who are vulnerable, so it’s particularly important to follow the Government’s latest health advice .
If you are a carer and feel that you may need to forego your care duties due to any illness, now is a good time to put a contingency plan in place. It is also a good time to make cover arrangements with trusted neighbours, friends or family members.
Read Care UK’s advice on creating a contingency plan or contact the carers centre for guidance.
The Carers Centre is closed to the public. Our teams are still working, but will be relying on the phone and online tools to keep in touch with carers across the city.
As we settle into this new way of working, we may take a little longer to respond than usual – so please be patient with us.
You can contact the carers centre by phone on 023 9285 1864 or by email at firstname.lastname@example.org.
GOV.UK: Guidance for those who provide unpaid care to friends or family
For medical advice please call the NHS helpline 111 and for medical emergencies 999.
You can find information about where homeless people can get food on our ‘Getting help and volunteering’ page.
Our advice for residents page has more information about health and wellbeing.