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On this page you will find advice and support for vulnerable people in Portsmouth.

If you are in need of additional support during the coronavirus outbreak please visit the HIVE website or call the HIVE Portsmouth helpline on 023 9261 6709 (9am-5pm Monday to Friday).

If you need medical help, call the NHS on 111. If it is a medical emergency, call 999.   

Higher risk people

COVID-19 can make anyone seriously ill. But for some people, the risk is higher. People most at risk of getting seriously ill are known as clinically extremely vulnerable. Find out who is at high risk from coronavirus (clinically extremely vulnerable).

If you are are clinically extremely vulnerable, or a parent or carer of a clinically extremely vulnerable child, you are no longer advised to shield, as of 1 April 2021.

You are, however, still advised to:

  • keep your number of social interactions low
  • reduce time spent in settings where social distancing isn’t possible
  • continue to work from home where possible.

If you cannot work from home, you should now go to work. But your employer must reduce your risk of exposure to Covid-19 in the workplace and be able to explain the measures they have put in place to keep you safe. Children who are clinically extremely vulnerable should also return to school.

If you have registered for priority access to supermarket delivery slots, these will continue until 21 June 2021.

Furlough and the self-employment income support scheme (SEISS) have been extended to 30 September 2021 and you may continue to be eligible until then. But statutory sick pay (SSP) and employment and support allowance (ESA) won’t be available, on the basis of being advised to shield, from 1 April.

If you are aged 16 or over and you have been identified by your GP as clinically extremely vulnerable, you should have been offered your first dose of the vaccine. If you haven’t had it, make sure to get in touch with your GP.

Remember, the NHS is open, and you are urged to continue to access all the NHS services you need. Make sure that your GP as your up-to-date contact details including your home address, so that you can be contacted quickly in case this guidance changes again in the future.

Privacy notice
We may contact people who are clinically extremely vulnerable with advice and information. The Government collects information across England on people who are extremely vulnerable in relation to the COVID-19 virus and shares this information with the council so that we can provide services and support and carry out our Public Health duties. We undertakes to:

  • access and process the information only for the purpose of delivering services under the Coronavirus Act 2020
  • comply with data protection legislation at all times and only process the information for as long as is necessary to deliver the service
  • only share or allow access to the information where it is strictly necessary and lawful as allowed by Government.

Read Portsmouth City Council’s data protection privacy notice. If you have any questions or concerns you can email the council data protection team at dataprotection@portsmouthcc.gov.uk or call the council customer service team on: 023 9282 2251.

Care home residents

If you wish to visit a loved one in one of our care homes, please call the home and speak to the duty manager beforehand to check whether it is currently possible, and run through the process, as the situation in each home can change quickly. See information and FAQs about our care homes.

Carers

Many carers look after people who are vulnerable, so it’s particularly important to follow the Government’s latest health advice.

Vaccination
If you are a main carer for someone who is older or clinically vulnerable you may be eligible for the coronavirus vaccine now. If you receive carers allowance or you’re already registered with your GP as an unpaid carer then you will receive an invitation to book a vaccination appointment. If you don’t receive this allowance or your GP doesn’t know you have this role, then you can now check you are eligible and book a vaccine on the national booking website.

If you need help with this, or anything else to do with your caring role, please do get in touch with the Carers centre (details below).

Contingency plan
If you are a carer and feel that you may need to forego your care duties due to any illness, now is a good time to put a contingency plan in place. It is also a good time to make cover arrangements with trusted neighbours, friends or family members. Read Care UK’s advice on creating a contingency plan or contact the carers centre for guidance (see below).

Carers Centre
The Portsmouth Carers Centre provides support and guidance to carers in Portsmouth. We are closed for drop-ins but you can get in touch with us by phone on 023 9285 1864 or email carerscentre@portsmouthcc.gov.uk. Face-to-face appointments can be arranged in the case of an emergency.

GOV.UK: Guidance for those who provide unpaid care to friends or family

Important contact numbers

  • Adult social care helpdesk – 023 9268 0810 (8.30am-5pm Monday to Thursday, and 8.30am-4.30pm Friday – outside of these hours this number will direct you to our out-of-hours service)
  • HIVE Portsmouth – 023 9261 6709 (9am-5pm Monday to Friday) – for people who are in need of support, including food, medicine deliveries and welfare checks. If you struggle to get in touch with us due to a communication difficulty or a disability, you can now text us at 07860027785. Please include your name, a brief description of your support need, and whether you would like us to give you a call back or send you an email. If you prefer an email response, please also provide your email address.
  • Childline – 0800 1111 (freephone) – If you are 19 or under and have any concerns. No problem is too big or small. You can speak to a counsellor straight away
  • Domestic abuse advice and support – 023 9206 5494 (9am-9pm Monday to Friday) – Visit the Stop Domestic Abuse website. If you or someone else is in immediate danger please call the police on 999.
  • Out of hours social work – 0300 555 1373 – Supporting professionals and the public outside of normal working hours with any social care issues. If you are hard of hearing or deaf, please call 07465 205 102
  • Victim Care Service – 0808 178 1641 – Supporting victims of crime and scams. There is also a live chat service on the Victim Care Service’s website.

For medical advice please call the NHS helpline 111 and for medical emergencies 999.

Food for homeless people

You can find information about where homeless people can get food on our ‘Getting help and volunteering’ page.

Health and wellbeing advice

Our advice for residents page has more information about health and wellbeing.