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Coronavirus (COVID-19)

New national restrictions are in place. Make sure you know what to do to Protect Portsmouth.

On this page you will find advice and support for vulnerable people in Portsmouth.

If you are in need of additional support during the coronavirus outbreak and can’t find help online, please call the HIVE Portsmouth helpline on 023 9261 6709. This line is currently open from 9am-5pm Monday to Friday.

If you need medical help, call the NHS on 111. If it is a medical emergency, call 999.   

Higher risk people

COVID-19 can make anyone seriously ill. But for some people, the risk is higher. There are 2 levels of higher risk:

  • high risk (clinically extremely vulnerable)
  • moderate risk (clinically vulnerable)

High risk (clinically extremely vulnerable)

If you are at high risk (clinically extremely vulnerable), or a parent or carer of a clinically extremely vulnerable child, you should have received a letter from the NHS. Speak to your GP or hospital care team if you have not been contacted and think you should have been. Find out what makes you at high risk from coronavirus.

If you’re at high risk from coronavirus, you should stay at home as much as possible, except to go outdoors for exercise or to attend essential health appointments. You may wish to meet up with one other person from outside your household or support bubble, but always as safely as possible.

You are strongly advised to work from home. If you cannot work from home, you should not attend work for the period of national restrictions. You may be eligible for payments or furlough.

Other people who live with you who are not clinically extremely vulnerable can still attend work if they cannot work from home. Children who live with someone who is clinically extremely vulnerable, but are not clinically extremely vulnerable themselves, should still attend school.

If you need support to take extra precautions, we are here for you. You should register for support on GOV.UK. You will need your NHS number to register. You can find your NHS number on the letter you have received from the Government.

If you cannot register online or you are in urgent need of support to get food or medicine, and do not have family or friends to help, you can call the Hive community helpline on 023 9261 6709 from 9am-5pm Monday-Friday.

You can find information about groups and organisations that support individuals and communities in Portsmouth on the HIVE Portsmouth directory.

Children at high risk (clinically extremely vulnerable)

Children whose doctors have confirmed they are still clinically extremely vulnerable are advised not to attend school while this advice is in place. Your school will make appropriate arrangements for you to continue your education at home.

GOV.UK: Guidance for extremely vulnerable people

Moderate risk

You might be at moderate risk of serious illness from coronavirus if you are over 60, have certain conditions or are pregnant.  Find out what puts you at moderate risk of coronavirus.

If you are at moderate risk of coronavirus you can go out to work (if you can’t work from home) and for things like getting food or exercising.

But you should:

  • be especially carefully to follow the rules and minimise your contact with others
  • continue to wash your hands carefully and more often than usual
  • maintain thorough cleaning of frequently touched areas in your home and/or workspace.

Care home residents

We have begun to open our care homes for socially-distanced visits. If you wish to visit a loved one in one of our care homes, please call the home and speak to the duty manager beforehand to check whether it is currently possible, and run through the process, as the situation in each home can change quickly.

Visitors must follow NHS health advice to help minimise the spread of the virus, including by washing their hands when they arrive. You will be asked to wear a mask during your visit.

See information and FAQs about our care homes.


Many carers look after people who are vulnerable, so it’s particularly important to follow the Government’s latest health advice .

If you are a carer and feel that you may need to forego your care duties due to any illness, now is a good time to put a contingency plan in place. It is also a good time to make cover arrangements with trusted neighbours, friends or family members.

Read Care UK’s advice on creating a contingency plan or contact the carers centre for guidance.

The Carers Centre is closed to the public. Our teams are still working, but will be relying on the phone and online tools to keep in touch with carers across the city.

As we settle into this new way of working, we may take a little longer to respond than usual – so please be patient with us.

You can contact the carers centre by phone on 023 9285 1864 or by email at

GOV.UK: Guidance for those who provide unpaid care to friends or family

Important contact numbers

  • Adult social care helpdesk – 023 9268 0810 (8.30am-5pm Monday to Thursday, and 8.30am-4.30pm Friday – outside of these hours this number will direct you to our out-of-hours service)
  • HIVE Portsmouth – 023 9261 6709 (9am-5pm Monday to Friday) – for people who are in need of support, including food, medicine deliveries and welfare checks. If you struggle to get in touch with us due to a communication difficulty or a disability, you can now text us at 07860027785. Please include your name, a brief description of your support need, and whether you would like us to give you a call back or send you an email. If you prefer an email response, please also provide your email address.
  • Childline – 0800 1111 (freephone) – If you are 19 or under and have any concerns. No problem is too big or small. You can speak to a counsellor straight away
  • Domestic abuse advice and support – 023 9206 5494 (9am-9pm Monday to Friday) – Visit the Stop Domestic Abuse website. If you or someone else is in immediate danger please call the police on 999.
  • Out of hours social work – 0300 555 1373 – Supporting professionals and the public outside of normal working hours with any social care issues. If you are hard of hearing or deaf, please call 07465 205 102
  • Victim Care Service – 0808 178 1641 – Supporting victims of crime and scams. There is also a live chat service on the Victim Care Service’s website.

For medical advice please call the NHS helpline 111 and for medical emergencies 999.

Food for homeless people

You can find information about where homeless people can get food on our ‘Getting help and volunteering’ page.

Health and wellbeing advice

Our advice for residents page has more information about health and wellbeing.