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Coronavirus (COVID-19)

New national restrictions are in place. Make sure you know what to do to Protect Portsmouth.

Shops are altering the way they operate during the pandemic following government guidance and support from the council. For more information view our page about businesses reopening.

Please follow the latest goverment advice and self-isolate if you or anyone in your household has coronavirus symptoms.

Guidance for safer shopping

Plan your trip

  • Check government guidance if you feel unwell and only go to shops if it is safe for you to do so.
  • Plan the best way to travel – if possible walk or cycle. Check our guidance for more information.
  • Check the website of shops and shopping centers to avoid disappointment as some shops may be allowing access by appointment only – please check their website or social media before visiting to avoid disappointment.
  • Consider the time of day when you go shopping and avoid peak times.
  • Give yourself plenty of time as you may need to queue

Shop safely

  • Follow government guidance: social distance, wear a face covering when inside if possible, wash your hands.
  • If shops have staff managing the queue please follow their advice
  • Queue considerately and be aware of other people using the footpaths.
  • Be kind to those around you. You don’t know what they have been through in the past couple of weeks.
  • Follow guidance from shops – this may include a limited number of people in store and signs telling you which way to go.
  • Only touch the items you are going to buy where possible.
  • Be patient with the person serving you as they are having to get used to new ways of working.
  • If possible make payments with cards or contactless payment.

After shopping

  • Wash your hands

Further sources of information

Report a concern

You can report any concerns, to the coronavirus business helpline on 023 9284 1641 from 7am to 7pm every weekday or email