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Portsmouth City Council is now operating a local Covid-19 contact tracing service. This allows us to contact residents who have tested positive for coronavirus when the national contact tracing team has been unable to reach them.

If necessary, we’ll use our own locally-stored contacts and other council-managed information to help increase the number of people successfully traced. This will help keep our infection rate low and protect us all.

We sincerely hope we never need to contact you, but if we do, it will be on the following number: 023 9268 7000. If you see this number calling you, you’ll know you need to respond.

If you’re aged 70 years or over and we can’t reach you, we can send a community volunteer Contact Tracer to your address to check if you’re aware of the need to self-isolate. They’ll be able to show you proof of who they are and why they are calling, which you’ll be able to verify. They will only call during their opening hours:

  • Monday to Friday, 9am to 5pm
  • Saturdays and Sundays between 10am and 2pm.

A step by step guide

  • If you test positive for coronavirus and the national contact tracing team has been unable to contact you after 24 hours, they will now refer your details into our new local Portsmouth City Council contact tracing team.
  • Each day, Portsmouth City Council will receive a list of people to contact.
  • The local contact tracing team will try to contact you by using different numbers and emails we hold for you on our systems. This will improve our chances of reaching you.
  • A Portsmouth area code telephone number is being used for these calls so will show up on your mobile when we call you or in your missed calls log. To assure you the call you’ve received is not a scam the number is 023 9268 7000.
  • We’ll advise you on what to do next and update the national NHS Test and Trace system. The national NHS Test and Trace system will contact the people you’ve been in close contact with.
  • We will also ask if you need any support or help, for example, advice on self-isolation payments for those on low incomes, or with the delivery of medicines and prescriptions.
  • If you are aged 70 years or over and we can’t reach you or you don’t return our call, a community volunteer Contact Tracer will visit your address to check you are aware of the need to self-isolate.

Please continue to follow the guidance. In particular –

  • wash your hands regularly
  • use face coverings
  • keep a 2m social distance

Hands, Face, Space, and getting tested if you have symptoms.

If you can, download the NHS Covid-19 app

To check whether you’re eligible and to apply for a test and trace support payment visit:

If you’re not online you can call 023 9261 6708 for help with your application.

To find up-to-date coronavirus safety advice as well as information on where to go for practical help, money advice and support services visit or call 023 9283 4092 (9am – 4pm Monday to Friday).

There is further financial advice and support available in the following places:

  • On the Portsmouth City Council website you can find out more about sick pay, help with council tax and food banks.
  • Advice Portsmouth offers free, confidential advice on bills, benefits, debt and employment call 023 9279 4340, text 07789 550593 or email
  • Citizens Advice Portsmouth can help you check you’re receiving all the benefits you’re entitled to, call 0800 144 8 444 or use the online webchat. You can also use the free online benefits calculators at
  • Portsmouth City Council tenants can get money advice through the housing office. If you are a housing association tenant, your housing officer may be able to help.
  • HIVE Portsmouth can connect you with the help you need – from support with food or school uniform, to mental health support or legal advice.
  • There is support available to students who are self-isolating through the University of Portsmouth.