Portsmouth City Council is now operating a local Covid-19 contact tracing service. This allows us to contact residents who have tested positive for coronavirus when the national contact tracing team has been unable to reach them.
If necessary, we’ll use our own locally-stored contacts and other council-managed information to help increase the number of people successfully traced. This will help keep our infection rate low and protect us all.
We sincerely hope we never need to contact you, but if we do, it will be on the following number: 023 9268 7000. If you see this number calling you, you’ll know you need to respond.
If you’re aged 70 years or over and we can’t reach you, we can send a community volunteer Contact Tracer to your address to check if you’re aware of the need to self-isolate. They’ll be able to show you proof of who they are and why they are calling, which you’ll be able to verify. They will only call during their opening hours:
- Monday to Friday, 9am to 5pm
- Saturdays and Sundays between 10am and 2pm.