England is now subject to National lockdown: Stay at Home restrictions. You must stay at home.
Reports of a Universal Credit scam
The DWP will never ask for your personal log in information and passwords and don’t use WhatsApp to communicate with customers. If you are approached in this way it is a scam.
Universal Credit is a new payment introduced by central government to replace the current benefits:
If you are receiving any of these benefits, they will be cancelled when you apply for Universal Credit. Your first payment of Universal Credit is due 5 weeks after you apply.
Most working age people can now apply for Universal Credit, but if you don’t need to apply yet, you might be better off staying on the old benefits for now.
To apply for Universal Credit, set up your account and complete your claim on the Gov.UK Universal Credit Application page. After making your claim online, you’ll need to ring the Jobcentre to make an appointment – if you don’t, your claim could be cancelled.
If you can’t manage an online account, you can apply over the phone by ringing the Universal Credit helpline on 0800 328 5644. You will need to show why you can’t manage an online account.
Universal Credit is not usually backdated, so if you decide that you need to apply, do it as soon as possible. You should not cancel your other benefits first – claiming Universal Credit will cancel any of the benefits it replaces.
Before you apply, check all the information on this page to make sure it’s the right decision for you. If you would like someone to help you, read our guide on Where to find help on Universal Credit.
You can’t apply for Universal Credit if you:
If you are currently receiving all the benefits you need, you do not need to apply for Universal Credit. If your situation changes, you may be able to adjust your current benefits. But some changes mean that if you want to carry on receiving benefits you must apply for Universal Credit.
This guide covers some of the most common changes, and tells you whether you have the choice to adjust your current benefits, or if you must now claim Universal Credit.
You can learn more about Universal Credit here: