Buying equipment

If you want to purchase new IT equipment or software, a request needs to be sent to the IT Service Desk.

It is important that all equipment is standardised, has been approved by the council and is bought using contracted suppliers, and added to the IT inventory system.

The council also recycles equipment which is no longer required and so whenever possible staff will be offered second hand equipment before buying new.

IT equipment must not be purchased outside of this process (except in the case of schools). Any devices purchased outside of the process will not be connected to the council network, or supported by IT.

Please e-mail the IT Service Desk for all buying requests.

If purchasing new equipment there will be additional costs (eg hardware maintenance and software licences) and you will be advised by the Service Desk as appropriate.

All IT procurement requests will be assigned a reference number and progress can be viewed using the IT Customer Portal. Once completed, an email will be sent to the customer.

MFDs (Multifunctional Devices that print/copy/scan/fax) are managed by IT for more information see the MFD page.

Moving equipment

If you need to move IT equipment please contact IT Service Desk and Landlord Services so that records can be kept of who owns the equipment and where it is located – both for financial and health and safety reasons. Please give as much notice of moves as you can.

Dispose of unwanted IT equipment

Please contact the IT Service Desk, who will collect unwanted IT equipment and update the asset register accordingly.

Report lost or stolen IT equipment

Please contact the IT Service Desk immediately.

Licences

The IT Service provides users with a PC/laptop/tablet device and Windows operating system with both a standard council software suites (Microsoft Office, Adobe Flash Player etc) and packages specific to departments, for example Northgate, or Swift. All of these software suites will already have the appropriate licences.

If you are looking to purchase a new licence for any bespoke software, please contact the IT Service Desk.  As with new hardware requests, there will likely be additional costs and you will be advised by the Service Desk as appropriate.

All procurement requests will be assigned a reference number and progress can be viewed using the IT Customer Portal.

Once completed, an email will be sent to the customer.

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