Contact IT Service desk

The IT Service Desk is the initial point of contact when reporting any faults encountered with IT systems or equipment, or simply for advice and guidance relating to information or technology. All problems are assigned a reference number and progress can be viewed using the IT Customer Portal. Once the work is complete, an email will be sent to the customer.

 

Please be aware that this is a call centre environment where staff may not be available to deal with walk in visits, therefore it is advised that you ring the Service Desk to make an appointment.

 

You may contact the IT Service desk by:

 

 

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IT have a team of Business Partners who work with departmental management teams to understand each service’s business plan and how IT can enable them.

 

Business Partners manage the relationship between IT and other services, advising on the use of new technologies and opportunities.

 

There are also a number of Business Analysts who work with services to define their requirements, analyse problems, undertake feasibility studies, and work to help services improve their IT processes.

 

What Business Partners do

  • work with you to create and plan IT strategies and business plans
  • help co-ordinate and manage resources
  • take the lead in business projects and work programmes
  • manage the Information Technology business and work with stakeholders for you
  • provide analysis of technologies and offer advice on value for money
  • help you to identify funding opportunities

Directorate

IT Business Partner

Adult Social Care/Adult services

Michael Halloran

Chief Executive and Deputy Chief Executive (including Members)

Sarah Clitheroe

Children's Services & Education and Children's Social Care

Jeff Crockford

City Development & Culture

Sarah Clitheroe

Community & Communications

Sarah Clitheroe

Finance & IT services

Sarah Clitheroe

HR and Legal

Sarah Clitheroe

Integrated Commissioning Unit

Michael Halloran

Public Health

Michael Halloran

Property & Housing

Graham Fairbrother

Regeneration

Jeff Crockford

Schools

Sarah Clitheroe

SolentT LEP & PUSH

Sarah Clitheroe

Commercial Port

Graham Fairbrother

Gosport Borough Council

Sarah Clitheroe

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