Make sure that business visitors know your name and extension number (do this via the email or letter confirmation you have sent).
Tell your visitors to report to the ground floor of the civic offices, and to phone you (using their mobile or the Business Visitor phone located in reception) to tell you they have arrived.
Collect your visitor from reception and issue them with a visitor badge (the badges are located at the security desk - you only need to complete the date). No business visitors will enter the building without a badge.
If you expect several visitors, you may wish to complete badges ahead of time.
Please remember you visitor is your responsibility while in the building.