We take all complaints very seriously. While we try to provide a good service, we know that sometimes things go wrong. We have developed a complaints procedure for you to use if you feel that this is the case.
Sometimes residents send complaints to us that could be dealt with more quickly by contacting the correct team. You may want to check with the relevant department before sending a complaint, as it may be that we can solve the problem straight away. Some of the most common are:
If you want to make a formal complaint, it will be dealt with according to our complaints policy. This sets out the process for how we will respond to your complaint, and what happens if you disagree with our response.