Job details

Reference number - 2688 - 3324

Location - Civic Offices, Guildhall Square, Portsmouth

Salary - Band 6 - £21,256 - £24,799 p.a. 

Job type/hours - Fixed Term Contract/Secondment for 1 year - 37 hours per week 

Closing date - 27th October 2019

Interview process - 4th November 2019

Portsmouth City Council

At Portsmouth City Council we're all about developing our staff, because we want to build a bigger and better city but we need the best employees to do so.

With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority's main goal is to ensure the best care and development of all those within the city. From customer service to Multi-million pound projects, our residents are at the heart of everything we do.

Your New Role

Portsmouth City Council’s energy services team is responsible for the delivery of capital projects related to energy efficiency and microgeneration, compliance, procurement and management of energy and fuel poverty mitigation programmes to help the city’s most vulnerable households. Within the Housing, Neighbourhoods and Buildings directorate, the team comprises energy professionals, energy officers, graduates and administrative support.

The Energy Assistant role will sit within the Utilities section of the team which is responsible for managing the electricity, gas and water contracts for the authority.  

What you'll need to succeed

The candidate should be an experienced administrator; ideally with a background in energy, utilities or another technical discipline. An eye for detail is essential, with an ability to follow process, and the skill to identify trends or anomalies in sometimes complex data sets. The candidate must be keen to take ownership of a process or problem and work to a resolution. An ability to identify ways of resolving issues without regular input from others is important to the role.

The candidate must be a strong communicator; with the confidence to speak to clients and suppliers via phone or email. The ability to challenge when seeking resolutions to billing queries is an essential part of the role. The post holder must have excellent IT skills with particular competencies with standard Microsoft Office packages; and ideally with experience of using energy management software.

The candidate must be able to work both independently or as part of a team. Strong organisational skills and the ability to manage their own workload is a must. The post holder will undertake a variety of tasks as part of the role, so they must be a fast learner and unafraid of a challenge.

Requirements of the Role


  • Experience in a similar technical administrative role
  • Excellent IT skills
  • Excellent written and spoken communication and customer service experience
  • Strong attention to detail
  • Ability to input and analyse data
  • Excellent organisational skills
  • The ability to converse at ease with customers and provide advice in accurate spoken English


  • Experience of working in energy and utilities
  • Experience with energy management software
  • Invoicing and payments experience
  • Experience in a project support role

What you'll get in return

As well as highly competitive pay you'll receive all the benefits of working within a local authority organisation, which ranges from flexible working hours to a fantastic pension which allows you the opportunity to pay in more for that greater return. We wish to support all our staffs development throughout, if that’s progression planning or involvement within the on the job apprenticeship scheme we will work together to drive your career. For those with families we have child care benefits as well as discounts with local businesses which can be enjoyed by all.

What next

To make sure your application is above the rest, please review the "Job Profile" to ensure you application matches the requirements of the role.

If you wish to send a CV, please consider a cover letter outlining why you are the perfect candidate for this position.

We look forward to speaking with you soon.

How to apply

There are 3 ways to apply: