These are pledges, there to help us achieve our vision by making sure the things that are really important remain the focus of our work. We will:

  • put customers first
  • be ambitious
  • value and support staff
  • provide value for money
  • get it right first time
  • listen and learn
  • use evidence to shape services
  • simplify, strengthen and share processes
  • support councillors as strategic leaders

From the guiding principles come the ways of working that reflect our values and behaviours as we work towards our goals.

We focus on what's important

  • Understand our customers' needs and expectations
  • Understand the organisations priorities
  • Are open to change
  • Provide an efficient service
  • Evaluate our performance, continue to improve

We take pride in our work

  • Take personal responsibility
  • Meet deadlines and do what we say we will
  • Are committed to our customers
  • Strive to do it right first time
  • Continually learn and develop

We value others

  • Are open minded, without prejudice
  • Respect and value other people's opinions
  • Work well with team members, services, partners
  • Listen to feedback and act on it
  • Speak up, openly, candidly and respectfully

We make a positive difference

  • Want to help, know when to ask
  • Are motivated and empowered to do our jobs with confidence
  • Use resources wisely and innovatively
  • Respond to customers' needs
  • Know what works
  • Constructively support and challenge