Reference Number - HS44
Location - Town Hall, High Street, Gosport, PO12 1EB
Salary - £24,799 - £26,999 per annum
Job type/hours - Full time: Permanent - 37 hours per week
Closing Date - 24th June 2019 by 5pm
Assessment Day - 4th July 2019
Interview Process - 5th July 2019
Gosport Borough Council is responsible for managing over 3200 council owned and leasehold properties.
A great opportunity has arisen to join the Neighbourhood Housing Officer team based at Gosport Town Hall. We are committed to excellent customer service and aim to listen to and understand people’s circumstances to identify and agree appropriate tenancy management actions.
What is the job?
This is a generic Neighbourhood Housing Officer post covering all the key areas of housing management. You will work with residents to help them meet their responsibilities in order that they can sustain their tenancies, in line with the tenancy agreement.
Your duties will include arrears recovery, including understanding the resident’s financial circumstances and making affordable repayment plans to prevent or reduce rent arrears; tackling anti-social behaviour; managing vacant properties and ensuring they are re-let within an appropriate timescale; working with other agencies and professionals to agree support plans for families. You will take appropriate tenancy enforcement action when it is proportionate and necessary to do so.
You will be expected to attend and act as the Council’s representative at multi-agency meetings, working with other agencies including the Police, Social Service (adult and Children) to agree action plans and resolutions to long term community issues.
We value our employees and want them to reach their full potential. Although there is an induction period, you will be expected to learn on the job with the full support of the management team and your peers. Additional training is available if appropriate and necessary.
Who are we looking for?
We are looking for somebody who:
1) Has excellent listening skills and can use knowledge gained to fully understand customers’ circumstances.
2) Has experience of dealing with people in a challenging front line service.
3) Has a general understanding of Housing Law, rental income collection and anti-social behaviour remedies.
4) Can communicate clearly and effectively to ensure the customer understands their responsibilities and the consequences of their decisions.
5) Has clear written communication skills including the ability to record information accurately and write formal letters which explain policy and legislation. The post holder will also be expected to prepare documents to be used in case conferences or as evidence in court.
6) Has an awareness of the welfare benefits system, and can support customers to engage effectively with either Housing Benefit or the Department for Work and Pensions.
7) Is passionate and enthusiastic about providing effective help and advice for customers to achieve positive outcomes.
8) Is a creative thinker, able to suggest innovative solutions to problems.
9) Can manage their time effectively and professionally, even when competing priorities and heavy workloads challenge them personally.
10) Is pro-active and highly motivated with the ability to work quickly, accurately and consistently when under pressure.
11) Is confident and assertive, able to ask the right questions in the right way to under the facts. They must be able to manage customers’ expectations and have the ability to challenge and say no when appropriate.
12) Is methodical, numerate and be competent in using Microsoft software including: Excel, Word and Outlook and be able to use IT systems to keep clear, accurate, concise and methodical records.
13) Is able to demonstrate an ability to cope with some difficult and sensitive situations.
General Data Protection Regulation (GDPR)
As part of any recruitment process, Gosport Borough Council collects and processes personal data relating to job applicants. Gosport Borough Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations under the General Data Protection Regulations (GDPR).
Completing and sending an application in for a vacancy is your consent for us to process your data for the purpose of the recruitment. Your data is not used in any other way and you can withdraw your consent at any point in the recruitment process and we will destroy or delete your information.
For more detailed information on what we collect how we use, store, delete date and your rights you can access a privacy statement on the Council’s website https://www.gosport.gov.uk/sections/your-council/data-protection/data-protection-privacy-notice/
You will need to demonstrate transferable skills from your current or previous employment against each of the points described in ‘who is the person?’
(Applicants will be shortlisted based on their ability to use good examples illustrating what they’ve done, why they’ve done it and how they went about it).
Please do not send a C.V.
All applicants will be advised once short listing has been completed after the closing date.
The Council is committed to equal opportunities for all.