Job details

Reference Number - HS2A

Location - Gosport, Hampshire

Salary - £19,554 - £21,166 p.a. pro rata

Job Type / Hours - Part-time, permanent contract / 18.5 hour per week. Wednesday PM, Thursday and Friday, in accordance with the Councils scheme of flexible working hours. The post holder may be required to work outside normal office hours from time to time.

Closing Date - 12 noon on Friday 20th September 2019

Interviews & Assessments - Wednesday 2nd October 2019

We are seeking a methodical and organised administrator to join our busy Business Support Team.

You must demonstrate excellent customer service skills and have the ability to remain calm, polite and professional at all times. You must be able to converse at ease with customers and provide advice in accurately spoken English. 

Your IT skills will be good with a practical knowledge of Word and Excel as you will be expected to maintain a number of spread sheets.

This is a busy and challenging role and will suit you if you enjoy working as part of a team and provide a key support role to ensure the smooth day to day functioning of the Housing Service.

This is a part-time, 18.5 hour per week role and is offered on a permanent contract. Grade 4.

If you are interested, please see the Job profile for more information regarding ‘what is the role’ and ‘who is the person’ we are looking for to join our service.

How to apply

There is no application form.  Please submit your statement or complete the on-line Form ensuring you include the following:

  • The Job title and reference number of the post you are applying for
  • Your contact details including an email address and phone number
  • Employment history
  • Why we should consider you for the role.  Please ensure you demonstrate your suitability for the role with relevant examples against each of the points listed within the job profile.

Email your submission to gbcrecruitment@gosport.gov.uk 

GBC Property and Housing Services 

GBC Property and Housing services has a bright future and we hope you will play a part in supporting the service as it implements the 'Taking Housing Forward Programme of Change' and begins to realise its full potential.

GBC and Portsmouth City Council (PCC) are forging a new relationship working together to the mutual advantage of both authorities. GBC will remain an autonomous local authority with a housing service based in Gosport.

GBC manages over 3,000 council houses and flats, some of which are dedicated to older persons and some as temporary accommodation. The service manages a varied Commercial property portfolio dealing with licences, concessions and a mobile home park.

The service works in partnership with a range of contractors, its main partner is Kier, providing a range of responsive repairs, planned programme of works and an out of hours service.

The service provides a Housing Options service to meet the local authorities’ statutory duties to support housing advice, housing need and homelessness services in the Borough.

It is clear that GBC Property and Housing staff have a passion for Gosport as a place and want to see Gosport prosper. They take pride in working for GBC and are proud of all the Council has achieved. The service has demonstrated a determination in the face of unprecedented financial and policy change which has strengthened the resolve and those qualities will be essential over the next few years.

The Taking Housing Forward change programme is led by a focus on a service designed to meet the needs of customers. It is an ambitious programme and starts with a structural change, creating new roles at all levels of the service which will drive continuous improvement.

What is the role?

The Business Support team sits within Gosport Borough Council's (GBC) Housing & Property Services unit, and is responsible for effectively and efficiently delivering a range of general and financial administrative functions on behalf of the whole unit. 

On a typical day, the Business Support Officer will deal with a range of administrative tasks for the service, such as:

  • Opening and delivering post.
  • Taking telephone calls
  • Taking telephone payments
  • Responding to customer enquiries
  • Logging complaints, FOI’s and SARS
  • Scanning referencing and processing various documents.
  • Co-ordinating staff training.
  • Creating and amending direct debits/ standing orders.
  • BACs reconciliations.
  • Processing Refunds
  • Processing Credit and Debit Adjustments
  • Monitoring and chasing garage arrears.
  • Preparing Sign Up paperwork.
  • Completing garage sign ups.

 You will need to be methodical, organised and able to work under pressure to meet deadlines. 

You must demonstrate excellent customer service skills and have the ability to remain calm, polite and professional at all times.

Your IT skills will be good with a practical knowledge of Word and Excel as you will be expected to maintain a number of spread sheets.

This is a busy and challenging role and will suit you if you enjoy working as part of a team and provide a key support role to ensure the smooth day to day functioning of the Housing Service.

Who is the person?

We are looking for somebody who:

  1. Be able to demonstrate experience of business support and administrative procedures.
  2. Be customer focussed and able to demonstrate consistently high standards of customer service.
  3. Be competent using a variety of IT systems including Microsoft Word, Excel and other office applications.
  4. Be pro-active and methodical with the ability to work quickly, consistently and accurately when under pressure.
  5. Have an eye for detail and excellent organisational skills
  6. Be able to communicate effectively at all levels, from the most socially disadvantaged tenant to senior managers and local ward Councillors.  Be able to converse at ease with customers and provide advice in accurately spoken English. 
  7. Be able to manage your time effectively and demonstrate resilience when competing priorities challenge you personally
  8. Have good literacy and numeracy skills.
  9. Have the ability to work flexibly to meet the demands of the team and the wider service

10. Have good interpersonal and team working skills.

General Data Protection Regulation (GDPR)

As part of any recruitment process, Gosport Borough Council collects and processes personal data relating to job applicants.  Gosport Borough Council is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations under the General Data Protection Regulations (GDPR).

Completing and sending an application in for a vacancy is your consent for us to process your data for the purpose of the recruitment.  Your data is not used in any other way and you can withdraw your consent at any point in the recruitment process and we will destroy or delete your information.

For more detailed information on what we collect how we use, store, delete date and your rights you can access a privacy statement on the Council’s website https://www.gosport.gov.uk/sections/your-council/data-protection/data-protection-privacy-notice/

How to apply

There are 3 ways to apply:

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