Please use the directory below to locate the service you wish to contact.

A-Z directory

A - Z

Main Switchboard

Phone: 023 9282 2251

City Helpdesk

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BG

Phone: 023 9283 4092 for highways, street issues, waste, recycling. Not sure who to speak to? Please contact the switchboard. Opening hours are Monday to Friday 9.00am to 4.00pm (includes Civic Offices ground floor reception).

Email:  cityhelpdesk@portsmouthcc.gov.uk

City Helpdesk record calls for training and monitoring purposes and retain them for a period of 6 months.

Adult Social Care Helpdesk

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AL

Phone: 023 9268 0810 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.30pm)

Email:  ASCoppdAdmin@portsmouthcc.gov.uk

Anti-Social Behaviour

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BG

Phone: 023 9268 8507

Email: cityhelpdesk@portsmouthcc.gov.uk

Arts and Cultural Development Service 

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AD

Phone: 023 9284 1519

Audit and Counter Fraud Unit

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AR

Phone: 023 9284 1373

Email: corporatecounterfraud@portsmouthcc.gcsx.gov.uk

Building Control

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AU

Phone: 023 9283 4722 or 023 9283 4606. For dangerous structures (out-of-hours) call 023 9282 2251

Email: buildcontrol@portsmouthcc.gov.uk

Business (Non-Domestic) Rates

Address: Civic Offices, Guildhall, Portsmouth, PO1 2BE

Phone: 023 9268 8588

Email: BusinessRatesTeam@portsmouthcc.gov.uk

Business (Non-Domestic) Reminders & Summonses

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 023 9268 8003

Email: BusinessRatesTeam@portsmouthcc.gov.uk

Business Startup and Growth Support

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AY

Phone: 023 9284 1074

Email: business@portsmouthcc.gov.uk

Children's Social Care and Safeguarding 

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BG

Phone: 023 9283 9111 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am to 4.30pm)

Email: pccraduty@portsmouthcc.gcsx.gov.uk

Comments, Compliments and Complaints 

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2ZX

Phone: 023 9283 4702

Email: ccc@portsmouthcc.gov.uk

Community Learning 

Address: The Learning Place, 6 Derby Road, North End, Portsmouth, PO2 8HH

Phone: 023 9262 1860

Email: thelearningplace@portsmouthcc.gov.uk

Community Services

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BG

Phone: 023 9283 4171

Email: cityhelpdesk@portsmouthcc.gov.uk

Council Tax

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 023 9268 8588

You can now contact us online.

Council Tax Payments (24 hours)

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 0800 876 6576

Council Tax Recovery

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 023 9284 1447

Email: centraldebtrecovery@portsmouthcc.gov.uk

Council Tax Reminders and Summonses

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 023 9268 8588

You can now contact us online.

Council Tax Support

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 023 9283 4556

Email: hbsupportteam@portsmouthcc.gov.uk

Election Services 

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2QR

Phone: 023 9283 4074

Email: elections@portsmouthcc.gov.uk

Emergency and out-of-hours

Available outside of these hours: Monday to Friday, 9.00am to 5.00pm

General enquiries: 023 9282 2251

Council buildings: 023 9269 5203

Council tenants: 023 9282 4244

Highways (Colas): 023 9231 0900

Family information service

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AE

Phone: 023 9268 8830 (opening hours Monday to Friday, 9.00am-4.00pm)

Email: fis@portsmouthcc.gov.uk

Food Premises & Licensing

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2PQ

Phone: 023 9283 4253

Email: cityhelpdesk@portsmouthcc.gov.uk

General Enquiries

Address: Civic Offices, Guildhall Square, Portsmouth, Po1 2BG

Phone: 023 9283 4092 for highways, street issues, waste, recycling. Not sure who to speak to? Please contact the switchboard. Opening hours are Monday to Friday 9.00am to 4.00pm (includes Civic Offices ground floor reception).

Email: cityhelpdesk@portsmouthcc.gov.uk

Health and Safety

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2PQ

Phone: 023 9283 4253

Highways and Street Cleansing

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BG

Phone: 023 9283 4092

Email: cityhelpdesk@portsmouthcc.gov.uk

Housing Benefit

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 023 9283 4556

You can now contact us online

Email: hbsupportteam@portsmouthcc.gov.uk

Housing Benefit Overpayment Debt Recovery

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2BE

Phone: 023 9284 1643

Email: hbo.debtrec@portsmouthcc.gov.uk

Housing Development

Address: Great Western Hours, 34 Isambard Brunel Road, Portsmouth, Hampshire, PO1 2RJ

Phone: 023 9283 4954

Email: housing.development@portsmouthcc.gov.uk

Housing Office - Buckland 

Address: 57-61 Kingston Road, Portsmouth, Hampshire, PO2 7DP

Phone: 023 9260 6500 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm)

Email: cro.buckland@portsmouthcc.gov.uk

Housing Office - Landport

Address: 24 Commercial Place, Portsmouth, Hampshire, PO1 4DP

Phone: 023 9260 6400 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm)

Email: cro.landport@portsmouthcc.gov.uk

Housing Office - Leigh Park

Address: 56 Stockheath Road, Havant, Hampshire, PO9 5HQ

Phone: 023 9230 6900 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm)

Email: cro.leighpark@portsmouthcc.gov.uk

Housing Office - Paulsgrove

Address: 195a Allaway Avenue, Paulsgrove, Portsmouth, PO6 4HG

Phone: 023 9260 6030 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm)

Email: cro.paulsgrove@portsmouthcc.gov.uk

Housing Office - Portsea 

Address: John Pounds Centre, 23 Queen Street, Portsmouth, PO1 3HN

Phone: 023 9260 6200 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm)

Email: cro.portsea@portsmouthcc.gov.uk

Housing Office - Somerstown

Address: Somerstown Central, Tyseley Road, Southsea, PO5 4EZ

Phone: 023 9260 6300 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm)

Email: cro.somerstown@portsmouthcc.gov.uk

Housing Office - Wecock Farm

Address: 5 The Kestrels, 76 Eagle Avenue, Portsmouth, PO8 9UB

Phone: 023 9260 6100 (opening hours Monday to Thursday 8.30am - 5.00pm, Friday 8.30am - 4.00pm)

Email: cro.wecockfarm@portsmouthcc.gov.uk

Housing Options

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AX

Phone: 023 9283 4989

Email: housing.options@portsmouthcc.gov.uk

Leisure Cards 

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AL

Phone: 023 9283 4171

Library - Baffins, Alderman Lacey

Address: Alderman Lacey Library, Tangier Road, Copnor, Portsmouth, PO3 6HU

Phone: 023 9282 3991

Email: alderman.library@portsmouthcc.gov.uk

Hours: Monday to Tuesday 9.30am - 12.30pm and 1.30pm - 6.00pm, Wednesday Closed, Thursday to Friday 9.30am - 12.30pm and 1.30pm - 5.00pm, Saturday 10.00am - 3.30pm, Sunday - Closed

Library - Central 

Address: Central Library, Portsmouth City Council, Guildhall Square, Portsmouth, PO1 2DX

Phone: 023 9281 9311

Email: lending.library@portsmouthcc.gov.uk

Hours: Monday 9.30am - 5.00pm, Tuesday 9.30am - 6.00pm , Wednesday 9.30am - 6.00pm, Thursday 9.30am - 6.00pm , Friday 9.30am - 5.00pm , Saturday 10.00am - 3.30pm, Sunday Closed

Library - Cosham

Address: Cosham Library, Spur Road, Cosham, Portsmouth, PO6 3EB

Phone: 023 9237 6023

Email: cosham.library@portsmouthcc.gov.uk

Hours: Monday 9.30am - 6.00pm, Tuesday 9.30am - 6.00pm, Wednesday 9.30am - 5.00pm, Thursday 9.30am - 6.00pm, Friday 9.30am - 5.00pm, Saturday 10.00am - 3.30pm, Sunday Closed

Library - Fratton, Carnegie

Address: Fratton Library, Fratton Road, Fratton, Portsmouth, PO1 5EZ

Phone: 023 9282 2581

Email: carnegie.library@portsmouthcc.gov.uk

Hours: Monday 9.30am - 12.30pm and 1.30pm - 6.00pm, Tuesday to Wednesday 9.30am - 12.30pm and 1.30pm - 5.00pm, Thursday Closed, Friday 9.30am - 12.30pm and 1.30pm - 5.00pm, Saturday 10.00am to 3.30pm, Sunday Closed

Library - Milton, Beddow

Address: Milton Library, Milton Road, Milton, Portsmouth, PO4 8PR

Phone: 023 9273 1848

Email: beddow.library@portsmouthcc.gov.uk

Hours: Monday to Tuesday 9.30am - 5.00pm, Wednesday to Thursday 9.30am - 6.00pm, Friday 9.30am - 5.00pm, Saturday 10.00am - 3.30pm, Sunday Closed

Library - Mobile Library

Library - North End

Address: North End Library, Gladys Avenue, Northend, Portsmouth, PO2 9AX

Phone: 023 9266 2651

Email: northend.library@portsmouthcc.gov.uk

Hours: Monday to Wednesday 9.30am - 6.00pm, Thursday to Friday 9.30am - 5.00pm, Saturday 10.00am - 3.30pm, Sunday Closed

Library - Paulsgrove

Address: Paulsgrove Library, Marsden Road, Portsmouth, PO6 4JB

Phone: 023 9237 7818

Email: paulsgrove.library@portsmouthcc.gov.uk

Hours: Monday 9.30am - 12.30pm and 1.30pm - 5.00pm, Tuesday Closed, Wednesday to Friday 9.30am - 12.30pm and 1.30pm - 5.00pm, Saturday 10.00am to 3.30pm, Sunday Closed

Library - Portsea, John Pounds Centre 

Address: Portsea Library, John Pounds Community Centre, 23 Queen Street, Portsmouth, PO1 3HN

Phone: 023 9229 7072

Email: johnpounds.library@portsmouthcc.gov.uk

Hours: Monday to Friday 10.30am - 4.30pm, Saturday to Sunday Closed

Library - Southsea

Address: Southsea Library, 19-21 Palmerston Road, Southsea, Hampshire, PO5 3QQ

Phone: 023 9268 8999

Email: southsea.library@portsmouthcc.gov.uk

Hours: Monday to Thursday 9.30am - 5.30pm, Friday 9.30am - 5.00pm, Saturday 10.00am - 5.30pm, Sunday Closed

Licensing Service

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AL

Phone: 023 9283 4073

Email: licensing@portsmouthcc.gov.uk

Media Centre

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AL

Phone: 023 9268 8073

Email: corporate.communications@portsmouthcc.gov.uk

Members Services 

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AL

Phone: 023 9283 4936

Noise and Pollution

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2PQ

Phone: 023 9283 4167

Parking

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2NE

Phone: 023 9268 8310 (Monday to Friday 9.00am - 4.00pm)

Email: parking@portsmouthcc.gov.uk

Parks

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AD

Phone: 023 9283 4180

Email: parks@portsmouthcc.gov.uk

Pest Control 

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2PQ

Phone: 023 9283 4251

Planning Applications

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AU

Email: planningapps@portsmouthcc.gov.uk

Planning Representations

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AU

Email: planningreps@portsmouthcc.gov.uk

Planning Services

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AU

Phone: 023 9283 4334

Email: planning@portsmouthcc.gov.uk

Play service

Portsmouth Dog Kennels

Address: Great Salterns Farm, Burrfields Road, Portsmouth, PO3 5HH

Phone: 023 9268 8091

Email: dog.kennels@portsmouthcc.gov.uk

Portsmouth Music Hub

Address: Marsden Road, Paulsgrove, Portsmouth, PO6 4JB

Phone: 023 9237 5655

Email: portsmouthmusichub@portsmouthcc.gov.uk

Private Sector Housing

Public Protection

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2PQ

Phone: 023 9283 4167

Email: public.protection@portsmouthcc.gov.uk

Recycling and Rubbish

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2AZ

Phone: 023 9283 4092

You can now contact us online.

Trading Standards - Business Enquiries

Address: Civic Offices, Guildhall Square, Portsmouth, PO1 2PQ

Phone: 023 9268 8183 - For consumer advice, call 08454 04 05 06

Email: trading.standards@portsmouthcc.gov.uk

Youth Services

Digital Customer Experience

If you believe that a page on the website doesn't meet your expectations, please use the email address or the 'rate this page' section below to provide details on what needs to be improved.

Email: digitalcustomerexperience@portsmouthcc.gov.uk

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