Reference number - 1781 - 2193
Location - City Helpdesk
Salary - Band 5 £18,413 - £20,653 p.a.
Job type/hours -
X 1 Full time, Permanent position
X 1 Full time, Temporary up to 12 months to cover maternity position
Closing date - Noon on Wednesday 25 July 2018
The Helpdesk deal with over 300,000 contacts a year across our 3 main channels: face to face, telephone, including switchboard and email/Eforms.
As part of the City Helpdesk Team you will be dealing with customer enquiries and will be responsible for resolving issues, locating the relevant contact for the customer, or following an established procedure to ensure a clean hand over.
You will be skilled in all service areas in the Helpdesk via the phone to enable you to transfer these skills into the face to face environment and as a fully skilled officer your knowledge will be used to assist and mentor other advisors.
Above all you will be part of leading the delivery of customer service excellence and contact throughout the Council, promoting channel shift while still providing a quality service for those who do not want to or are unable to make the move to digital.
If you have excellent communication skills and a passion for delivering exceptional customer service then please apply.
Interview date: Monday 6 August 2018
For further details please read the full job description.