• Make sure your wheelie bin (or your bags of rubbish if you're in a flat-fronted property) is out on the edge of your property, where it meets the pavement. This should be before 7am, as rubbish can be collected between 7am and 4pm.
  • Make sure your rubbish is secure (double-bagged or in a dustbin) or in your wheelie bin to protect it from pests.
  • If you live in a flat, all you need to do is put your black sacks in your shared rubbish bin and it will be collected from there.

What can I put in my rubbish? 

  • General household rubbish which can't be recycled either in your green recycling bin, or through recycling banks or services in the city.

What can't I put in my rubbish?

What if I can't put my rubbish out?

If you have a medical condition that prevents you from putting your rubbish out please contact us to request an assisted collection.

What is the limit? 

We will take three bags of rubbish per week. Any extra rubbish won't be collected - you can take extra bags to the recycling centre at Port Solent.

If you have extra bags to be collected, you can purchase stickers that will allow these to be taken as well. Stickers cost £24 for a sheet of 12, and should be placed on every extra bag that you put out. To buy these stickers, call us on 023 9284 1105 - you can pay by debit or credit card.

If you are recycling in full and regularly need extra rubbish taken, you can be assessed for a bigger bin. Contact us to discuss this with our team.

What happens to rubbish after it's collected? 

Rubbish is collected weekly and taken to the local energy recovery facility (ERF) to be burnt. The heat produced generates electricity through a steam turbine system. This method produces enough electricity to power 20,600 homes.

How to put your bin out

For details on how to put your bin out for collection, please read the guidelines.

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