If your bus pass is expiring soon
You don't have to do anything to renew your pass if it has been used on local buses. Passes are valid for up to five years, and we will send you a new one in the post after it has expired. You will still be eligible if you haven’t used your pass on local buses, but will need to contact us to confirm your details.
If your bus pass is expiring in less than a week and your new one hasn't arrived, please contact us.
If your pass has been lost, stolen, or damaged
If you lose your pass (or it is damaged or defaced), there is a £10 fee to replace it. Contact us to have your lost pass replaced.
Report stolen passes to the police, so that you get a crime reference number. With this number we will issue a replacement card without charge. We will also replace any cards with a technical problem for free.