Coronavirus: council service information and advice

Information about changes to council services as a result of coronavirus

Apply for an older person's bus pass (first-time applicants only)

This page gives you information about older person's bus passes in Portsmouth, including how to apply for or renew a pass, or what to do if your pass is lost or expired. It will also advise you on what proof of eligibility you will need.

We are offering eligible people a companion bus pass to encourage independent living, provide free transport to help reduce social isolation and encourage the use of sustainable transport. 

You can also find information about disabled person's bus passes, including a 12 month trial of free disabled travel .

Apply for a bus pass

You can either apply for an older person's bus pass online or at the Civic Offices.

You can apply for an older person's bus pass if you have reached the state pension age. You can check if you are eligible by using the state pension calculator.

To apply for a pass, you will need to provide proof of age, such as:

  • Birth certificate
  • Passport
  • Driving licence
  • Medical card

    You will also need to provide proof that you live in Portsmouth (such as a council tax bill, housing benefit, rent book, electoral registration or utility bill), and a passport-quality colour photograph. Your photograph must show your head and shoulders only, without head gear, (except on religious or medical grounds) front facing and alone. 

We will post the pass directly to you, which can take up to 10 working days.

Travel with your bus pass

These passes can be used on local buses anywhere in England in accordance with the local authority's scheme. The Portsmouth scheme provides free travel during off-peak times (9.30am to 11pm, Monday to Friday), and all-day on weekends and public holidays. The bus pass doesn't cover travel in Wales, Scotland or Northern Ireland.

Renew your bus pass

If your bus pass is expiring in March 2020

If your address, circumstances or appearance have changed since you last received your bus pass, please contact us before 28 February 2020.

We automatically issue concessionary bus passes before they expire, so it is important we have the right information. You do not need to contact us if nothing has changed.

If your bus pass has expired and your new one hasn't arrived, please contact us.

Lost, stolen or damaged bus passes

If you lose your pass (or it is damaged or defaced), there is a £10 fee to replace it. Contact us to have your lost pass replaced.

Report stolen passes to the police, so that you get a crime reference number. With this number, we can issue a replacement card without charge. We will also replace any cards with a technical problem for free.

Changing your address

Whether you are moving within, out of, or into Portsmouth, please contact us to let us know your new address. 

If you have moved into Portsmouth and are currently using a previous authority bus pass, you will need to apply as a new customer with us.

Contact us

For more information you can contact us by: