Coronavirus: council service information and advice
Information about changes to council services as a result of coronavirus
Let the council know about a problem
Unlike most authorities, Portsmouth City Council has a 25-year agreement to maintain the city's road network, funded through the private finance initiative. The contract covers the majority of roads in Portsmouth. Generally this means that Portsmouth's roads are in a better condition that many other areas and have held up well to things like severe winter weather in recent years.
You can use the button above to report any issues, and information on how we manage maintenance of the roads, street lights and drainage is available below.
Colas carries out a customer satisfaction survey every year, the latest results can be seen in the documents section at the bottom of this page.
Roads, pavements, cycleways
Colas is responsible for inspecting the main roads and pavements in and out of Portsmouth every month (apart from the main A27/M27 which is looked after by Highways England).
Residential roads are inspected every six months and any defects such as potholes and trip hazards are prioritised and repaired.
Colas is also responsible for trees, bushes, weeds and grass verges on the roads it manages.
If you're aware of an issue relating to roads, pavements or cycleways please report it using our street issues online form.
Colas looks after around 16,500 streets lights on the council owned roads. These are inspected every two weeks in winter and every four weeks in summer. Repairs or bulb replacements are then carried out within a week.
If you're aware of an issue with street lights please report a problem with a street light online.
We are currently in the process of converting street lights across the city to energy-efficient LED lights, follow the link for more information on our LED lighting project
Roadworks and diversions
Colas is responsible for coordinating roadworks in Portsmouth and works with various stakeholders, including the council, to make sure any impact on traffic and residents is minimised. This can be done by restricting working hours to avoid peak traffic times or things like seeing if work near schools can be done during school holidays. Advanced warning signs are placed at the location of any planned major roadworks 10-14 days before the start of the work. Diversion signs are then put out on the day the work starts.
More information on roadworks is available on the following pages:
Colas manages a rolling two-year programme to clean all drains on the roads it is responsible for, ensuring they are free flowing. In addition Colas attend to any customer enquiries on a reactive basis where a drain may be blocked or smelly.
If you're aware of an issue with drainage please report a problem with a drain online.
There are a number of plans in place to deal with extreme weather events. The priority in any event is to ensure the main roads and footways across the city are clear and safe (apart from the main A27/M27 road which is managed by Highways England). Colas stores around 950 tonnes of salt at a depot in Farlington to ensure it is ready for heavy snowfall.
Follow the link for more information on how we deal with snow and ice on the roads.
Colas staff sweep and litter pick around 8,000 routes on Portsmouth roads every week. Work is timed so cleaning is done the day after bin collections.
Any instances of fly-tipping are dealt with by the council.
You can report rubbish on the road or pavement and fly tipping.
All items of 'street furniture' in Portsmouth such as litter bins, dog bins, road signs and benches are inspected on a monthly or six-monthly basis depending on their locations. Any repairs are then prioritised and carried.
If you're aware of an issue with street furniture please report it using our street issues online form.
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