What happens if I press the pendant by accident?
When the monitoring centre answers your call, just tell them you pressed it by accident. We ask customers to press the button at least once a month to remind them what will happen, and to test the system.
How do I know when the battery in my pendant is running low?
The pendant automatically alerts the monitoring centre when the battery is low. They will arrange for us to deliver you a new pendant, and programme it to your Telecare unit free of charge.
What if I lose my pendant?
We will replace your pendant free of charge on the same day. If you need to activate the alarm before we get to you, you can still call for help from the alarm button on the base unit.
Can I have more than one pendant per base unit?
Yes, you can have up to two pendants on one base unit, enabling two people to be covered. There is no additional charge for this service.