Portsmouth City Council is responsible for maintaining and improving all housing properties. We continually assess their condition and have a schedule of maintenance programmes, such as replacing windows on groups of properties.
For information about planned maintenance schemes in your area, contact the property manager at your area office.
We will discuss with you any major changes or issues that affect your home, If we carry out major work to your home, we always try to arrange it so you can stay there while the work is being done. Very occasionally, though, we may to do some work which means you have to move to temporary accommodation (as it's our property we have the right to do this).
We will do our utmost to arrange temporary accommodation which suits your needs, and will try to offer similar property in an area of your choice. Where choices are limited, we will make a reasonable offer based on what's available. Whatever happens, you will not be charged any additional rent on top of what you were paying, and you might be entitled to a disturbance allowance.
Once a repair is completed and after any planned maintenance is done, we will ask for your feedback. The contractor or a council representative should invite you to score the service you received, and ask for any improvement suggestions.