You're welcome to discuss Council Tax queries informally with us.
However, a formal appeal needs to be made in writing if, for example, you believe you're not liable to pay a Council Tax bill, or that your property should be exempt or have a discount applied.
We then have two months to reach a decision on a formal appeal, and may ask you for more information to help us decide in that time.
If you haven't heard from us at the end of two months or you don't agree with our decision, you can appeal to either the independent Valuation Office Agency, or the Valuation Tribunal Service, depending on the subject of your appeal.
If your appeal is upheld by one of these independent bodies, Portsmouth City Council we will make the necessary change.