There can be a wait to be assessed and we will contact you to agree a date for your assessment. We prioritise people with very urgent needs, so please let us know if your situation changes.
For your assessment, a member of our team will contact you, and may be able to gain all the information they need by phone, or may arrange a time to visit you at home or another location. We will ask questions to find out how your needs affect your life, and to see whether you are eligible for support from social care.
All councils use the same eligibility criteria - see below for details.
If your assessment shows that you are eligible for social care support, we will work with you to create a support plan. Your support plan will set out the goals you are working towards in your life, what support you already have, and what support you might need from the council to help you achieve them.
We will discuss your options with you, so you can choose how you would like your care and support provided. We will contact you again to see how things are going and to make sure that your care and support is working for you.
We will send you a copy of your assessment and support plan. If you aren't happy with the plan, you can tell us. Your social worker or independence support assistant will give you their direct phone number, or you can call our helpdesk on 023 9268 0810.
If you wish to make a complaint, see Your Rights and Records below.