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The monitoring centre needs to be sure they can call on someone to come to your aid. If for any reason the first responder is not available, or they want to go away (on holiday, for instance), they will have someone to call on.
Yes, you can wear the pendant anywhere in your home, including the bathroom. The pendant is water resistant but not completely waterproof, so we ask you not to immerse it in the bath.
Yes, the pendant has a range of about 30 metres from the base unit and will work in the garden, or anywhere near your home.
Yes, we can make note that you cannot hear and arrange to contact your responders instead if the alarm is activated.
When the monitoring centre answers your call, just tell them you pressed it by accident. We ask customers to press the button at least once a month to remind them what will happen, and to test the system.
The pendant automatically alerts the monitoring centre when the battery is low. They will arrange for us to deliver you a new pendant, and programme it to your Telecare unit free of charge.
We will replace your pendant free of charge on the same day. If you need to activate the alarm before we get to you, you can still call for help from the alarm button on the base unit.
Just contact us on 0800 731 2228 to let us know the details you wish to change.
Yes. When you move you can simply unplug the system and call us free on 0800 731 2228. Tell us your new address, telephone numbers and any changes to key holders. We will then visit to reinstall the unit for you free of charge.
Yes, we hold any necessary medical information, as well as details of your doctor, to assist the emergency services.
If there is a cut in power, there is a battery in the base unit, which keeps the system working.
Yes, you can have up to two pendants on one base unit, enabling two people to be covered. There is no additional charge for this service.
There should be no interference from any other equipment in your home. If you are in any doubt please call us on 0800 731 2228.
It will not interfere with a pacemaker because it operates on a separate frequency.
A key safe is a small secure box that is fitted on the outside of your home that stores up to three keys. Your responders use a code to open it, saving them the need to keep your keys on them at all times. Your code number will be stored securely at the monitoring centre.