Telecare training video  

Please follow the link to watch our Telecare video for professionals with subtitles.

You can use the risk assessment sheet below to identify the type of equipment that your client needs - there is also a document showing pictures of the equipment we have available.

Once we receive your referral, we will contact the client, their family or yourself if most appropriate, to arrange for our professional installation team to set up your client with the service and show them how to use the equipment.

The documents below include:

  • a risk assessment sheet, enabling you to record any concerns you have for your client, and the type of equipment appropriate for them
  • the range of equipment currently available for Telecare users
  • the process to follow if your client needs a medicine dispenser 
  • a copy of the original Telecare referral form for you to use a checklist of the information you need to gather from your client

If you have any further questions, or experience any problems while referring a client, please email us at or phone us on 0800 731 2228.

Alternatively, follow this link for general information on Telecare or more on assistive technology for people with dementia.

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