Coronavirus: council service information and advice
We are reviewing updates from government as they are published. Please follow the government's latest advice on Gov.UK.
The latest government advice is that people should avoid non-essential travel and social contact.
Areas under local lockdown
You should only travel into, out of and within areas under local lockdown if your travel is essential.
You should not travel into, out of or within areas under local lockdown for a holiday.
Guidance for planning a safe journey
You should not travel, if you:
- are experiencing any coronavirus symptoms
- are self-isolating as a result of coronavirus symptoms or sharing a household with somebody with symptoms
- are clinically extremely vulnerable and cannot shield during your journey
You can reduce your travel by:
- working from home where possible
- shopping less frequently and shopping locally
Plan your journey
- If your journey is necessary, can you travel locally and walk or cycle to your destination? This reduces pressure on public transport, the road network and helps reduce air pollution.
- You must wear a face covering while using public transport and in transport hubs, unless you are exempt. Check with travel operators as revised routes and timetables are operational. Further advice on travelling on public transport can be found in our Guidance for using public transport section.
- Consider when you travel to avoid potentially crowded areas and allow time for delays.
- Think about the best route for your journey with the help of My journey planner. This may be a new route that avoids busy areas.
- Wash and sanitise your hands before you travel.
On your journey
- Keep a distance of two metres where possible. If you cannot keep a 2 metre distance, reduce the risk by maintaining a 1 metre distance where possible and take suitable precautions.
- You must wear a face covering while using public transport unless you are exempt. Also if you can, wear a face covering in an enclosed space where social distancing isn’t possible, and where you will come into contact with people you do not normally meet.
- If using public transport use contactless payment where possible.
Completing your journey
- Cycle or walk from public transport where possible.
- If you need to use a taxi or public hire vehicle you should wear a face covering and follow the instructions of the driver.
- Wash your hands for at least 20 seconds or sanitise your hands as soon as possible when you reach your destination. Do the same for children within your care if they have travelled with you.
Guidance for using public transport
Plan your journey to avoid peak times and check with your operator as revised timetables are operational.
- Help keep yourself, other passengers and transport staff safe by following transport operators instructions.
- You must wear a face covering while using public transport and in transport hubs, unless you are exempt.
- Wait for passengers to get off first before you board.
- Keep two metres apart, where possible, including at busy entrances, exits, under canopies, bus stops, platforms or outside stations. If you cannot keep a 2 metre distance, reduce the risk by maintaining a 1 metre distance where possible and take suitable precautions.
- Be prepared to queue or take a different entrance or exit at stations.
- Travel side by side or behind other people, rather than facing them, where seating arrangements allow.
- Wait for the next service if you cannot safely keep your distance on board a ferry, train, bus or coach.
- Respect other people’s space while travelling.
- Avoid consuming food and drink on public transport, where possible.
- Be aware of pregnant, older and disabled people who may require a seat or extra space.
- Be aware that some individuals may have hidden disabilities.
- Avoid loud talking, shouting or singing
Cycling and walking
As part of emergency transport plans to create more space for people to social distance whilst they run, walk and cycle the following roads are closed:
Seafront roads are closed between two sections:
- the Ocean At The End Of The Lane (Western end of Canoe Lake) and St George's Road.
- the D-Day Car Park to Hovertravel.
These roads will provide safer routes for people to walk and cycle whilst also, in some locations, giving businesses more space to safely operate. Deliveries and collections within these roads can be made before 8am or after 8pm. These changes will continuously be reviewed.
Bike doctor clinics
For critical workers needing their bikes repaired, the bike hub is open every Tuesday from 14 April 2020. View more information about this.
Bike store discounts
To help support key workers across the country get to and from work, cycling organisations are offering a range of free and discounted services. Find out what’s available and which bike stores remain open near you
Public transport service updates
Public transport operators have made significant changes to their services to keep passengers and staff safe, including enhanced cleaning, prioritising contactless payment, and new ways of working. Firstbus have produced an informative video to help you understand these changes.
Bus providers are adding more buses for essential journeys to help manage reduced capacity due to social distancing measures, following government guidance. This will mean that around one in four seats will be available. Passengers are likely to see ‘Bus full’ signs as some services reach capacity more quickly.
For the latest information, visit the transport operator's Twitter account: