Coronavirus: council service information and advice

We are reviewing updates from government as they are published. Please follow the government's latest advice on Gov.UK.

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The latest government advice is that people should avoid non-essential travel and social contact.

Areas under local lockdown  

You should only travel into, out of and within areas under local lockdown if your travel is essential.

You should not travel into, out of or within areas under local lockdown for a holiday.

Transport information

Stay alert

We can all help control coronavirus if we all stay alert. This means you must:

You should avoid using public transport where possible. Instead try to walk, cycle, or drive. If you do travel, plan your journey think about the way you travel, at what time and the route you take. 

Further government information for people using transport or working in the transport sector during the coronavirus outbreak. If you work in the transport sector you can find guidance here for the use of face coverings.

Guidance for planning a safe journey 

You should not travel, if you:

  • are experiencing any coronavirus symptoms
  • are self-isolating as a result of coronavirus symptoms or sharing a household with somebody with symptoms
  • are clinically extremely vulnerable

    You can reduce your travel by:
  • working from home where possible
  • shopping less frequently and shopping locally

Plan your journey

  1. If your journey is necessary, can you travel locally and walk or cycle to your destination? This reduces pressure on public transport, the road network and helps reduce air pollution.
  2. If no other form of transport is available then use public transport. From 15 June, you must wear a face covering while using public transport unless you are exempt. Check with travel operators as revised routes and timetables are operational. Further advice on traveling on public transport can be found in our Guidance for using public transport section.
  3. Consider when you travel to avoid potentially crowded areas and allow time for delays.
  4. Think about the best route for your journey with the help of My journey planner. This may be a new route that avoids busy areas.
  5. Wash and sanitise your hands before you travel.


On your journey

  • Keep a distance of two metres where possible. From 4 July 2020, if you cannot keep a 2 metre distance, reduce the risk by maintaining a 1 metre distance where possible.
  • From 15 June, you must wear a face covering while using public transport unless you are exempt. Also if you can, wear a face covering in an enclosed space where social distancing isn’t possible, and where you will come into contact with people you do not normally meet. 
  • If using public transport use contactless payment where possible.

  • Completing your journey
  • Cycle or walk from public transport where possible.
  • If you need to use a taxi or public hire vehicle follow the instructions of the driver.
  • Wash your hands for at least 20 seconds or sanitise your hands as soon as possible when you reach your destination. Do the same for children within your care if they have travelled with you.

Guidance for using public transport 

Only use public transport if you cannot travel in another way. Plan your journey to avoid peak times and check with your operator as revised timetables are operational.

    • Help keep yourself, other passengers and transport staff safe by following transport operators instructions.
  • From 15 June you must wear a face covering while using public transport unless you are exempt.
  • Waiting for passengers to get off first before you board.
  • Keeping two metres apart, where possible, including at busy entrances, exits, under canopies, bus stops, platforms or outside stations. From 4 July 2020, if you cannot keep a 2 metre distance, reduce the risk by maintaining a 1 metre distance where possible.
  • Being prepared to queue or take a different entrance or exit at stations.
  • Waiting for the next service if you cannot safely keep your distance on board a ferry, train, bus or coach.
  • Respecting other people’s space while travelling.
  • Avoiding consuming food and drink on public transport, where possible.
  • Being aware of pregnant, older and disabled people who may require a seat or extra space.
  • Being aware that some individuals may have hidden disabilities.

Cycling and walking

Road closures

As part of emergency transport plans to create more space for people to social distance whilst they run, walk and cycle the following roads are closed:


Seafront roads are closed between two sections:

  • the Ocean At The End Of The Lane (Western end of Canoe Lake) and St George's Road.
  • the D-Day Car Park to Hovertravel.

These roads will provide safer routes for people to walk and cycle whilst also, in some locations, giving businesses more space to safely operate. Deliveries and collections within these roads can be made before 8am or after 8pm. These changes will continuously be reviewed.

Bike doctor clinics

For critical workers needing their bikes repaired, the bike hub is open every Tuesday from 14 April 2020. View more information about this.

Bike store discounts

To help support key workers across the country get to and from work, cycling organisations are offering a range of free and discounted services. Find out what’s available and which bike stores remain open near you

Train ticket refunds

Train ticket refunds are available on tickets bought before 0700 on Monday 23 March:

  • Advance tickets - anyone who has purchased an advance train ticket will be able to contact their train provider for a refund.
  • Season ticket holders - refunds can be claimed for the time unused on their season tickets (free of administrative charges).


More information is available on the National Rail website.

Public transport service updates

Public transport operators have made significant changes to their services to keep passengers and staff safe, including enhanced cleaning, prioritising contactless payment, and new ways of working. Firstbus have produced an informative video to help you understand these changes.

Bus providers are adding more buses for essential journeys to help manage reduced capacity due to social distancing measures, following government guidance. This will mean that around one in four seats will be available. Passengers are likely to see ‘Bus full’ signs as some services reach capacity more quickly.

First Bus

First Bus are operating a reduced service and some routes have been suspended until further notice. Please check timetables before travelling.

Firstbus are no longer accepting Stagecoach bus tickets, passes and smartcards on their services. Free travel for NHS workers has now come to an end.

Visit First Bus for more information.

Gosport ferry

A one-boat service is operating every 15 minutes. The last ferry runs from Gosport at 10.50pm and 11.00pm from Portsea.

Late night ferry - service provided by Dave & Paul Faithfull of D & P Boat Hire suspended until further notice.

Visit Gosport Ferry for more information.

National Express

National Express services will resume from Wednesday 1 July with enhanced safety measures in place.

Visit National Express for more information.

Portsmouth Park & Ride

Service is suspended until further notice.

Parking for commercial vehicles and residents second and third vehicles is available at the park and ride for free.

South Western Railway

A reduced train service is running.

Visit South Western Railway's for more information.

Southern Railway

An amended train service is running.

Visit Southern Railway for more information.

Stagecoach

Stagecoach are operating a reduced service and some routes have been changed or suspended until further notice, please check timetables before travelling.

Stagecoach are accepting First Bus tickets, passes and smartcards along common sections of route across Portsmouth, Southsea, Havant & Waterlooville until further notice.

Visit Stagecoach South for more information.

Wightlink

A reduced ferry service is running. Check the latest sailing times before you travel.

The FastCat Service and Lymington to Yarmouth route are suspended until further notice.

Wightlink foot passenger passes can be used with Hovertravel until further notice. Show your pass to be scanned by Hovertravel staff.

Visit Wightlink for more information.


Hayling Ferry

Hayling Ferry is now operating.

Visit Hayling Ferry's Facebook page for more information.

Hovertravel

Hovertravel is only operating a Critical Community Service which is transporting key workers and vital supplies to where they are needed the most, please check timetables before you travel. The Hoverbus is operating every 30 minutes. For more information, visit their website.

Hovertravel are accepting Wightlink passenger tickets on their services and on the Hoverbus. 

Visit Hovertravel for more information.

For the latest information, visit the transport operator's Twitter account: