Coronavirus: council service information and advice

Information about changes to council services as a result of coronavirus

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The latest government advice is that people should avoid non-essential travel and social contact.

Transport information

Stay at home.

If you need to make an essential journey, follow Government advice:

  • stay at home if you feel unwell. Do not travel on public transport.
  • wash your hands before and after traveling on public transport
  • wash your hands with soap and water for at least 20 seconds
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • use hand sanitiser gel if soap and water are not available


The Government has published information for people who work in transport to help protect passengers and staff.

Train ticket refunds

Train ticket refunds are available on tickets bought before 0700 on Monday 23 March:

  • Advance tickets - anyone who has purchased an advance train ticket will be able to contact their train provider for a refund.
  • Season ticket holders - refunds can be claimed for the time unused on their season tickets (free of administrative charges).


More information is available on the National Rail website.

Free travel all day every day for concessionary bus pass holders

From 20 March, all existing concessionary bus travel passes for older Portsmouth residents can be used at any time of day for journeys starting in Portsmouth. The Disabled bus pass also provides free travel all day every day when starting journeys in Portsmouth.

The passes can only be used by the pass holder whose name and photograph appear on the pass. They are not transferable.

You can apply for an older persons' bus pass online. You will need proof of age and address - more information about what you need to apply can be found on our website.

Alternatively, you can scan or take pictures of your documents, and attach them in an email to concessionaryfares@portsmouthcc.gov.uk with an up to date contact telephone number. If you don't have access to email please ask a family member or friend to send the email and information for you. Make sure it says at the start of the email: Sent on behalf of (your name).

Applications may take slightly longer to process due to limited resources, however your bus pass will be posted to you and can be used straight away. Should you have any questions please email us.

The concessionary fares phone line is currently closed as essential services are being prioritised.

If your older person bus pass is expiring and you haven't received a new one:

  • Send us an email
  • If you enquiry is urgent, please call 023 9284 1347 

Disabled person's bus pass

During this time if you want to apply for a new disabled person's bus pass please scan or take pictures of your documents, and attach them in an email to: concessionaryfares@portsmouthcc.gov.uk with an up-to-date contact telephone number. If you don't have access to email please ask a family or friend to send the email and information for you. Make sure it says at the start of the email: Sent on behalf of (your name).

You can find out more about eligibility and what documents to include on the disabled person's bus pass page.

Parks and open spaces

The seafront road in Southsea is closed and seafront car parks are closed to everyone other than residents and permit holders because of large numbers of people gathering in the area. This was a joint decision with the police. 

We have lots of great parks and open spaces across the city - which are open for people to use for their daily exercise with their family.

The children's play facilities and outdoor gym equipment in these areas are currently closed. 

Our parks will continue to be maintained so that people can continue to enjoy them in line with latest government advice.

Everyone needs to follow social distancing rules in order to prevent the spread of coronavirus. Only travel if it is essential and if you are exercising stay as local to your home as possible.

Public transport service updates

Portsmouth Park & Ride

Portsmouth Park & Ride is closed from 8pm Wednesday 25 March.

First bus

First Solent services 2 and 3 will feature additional journeys in the morning to help transport essential workers. All other services will operate a Sunday timetable seven days a week.

All other services will be temporarily withdrawn from service.

For the latest timetables, visit the Firstbus website.

Stagecoach

Stagecoach South will be operating a reduced service:

  • Routes 21, 30, 31, 39, 700 (every hour, Monday to Sunday)
  • Route 20 (every hour, Monday to Saturday)
  • Route 23 (every 30 minutes, Monday to Sunday)
  • Route 37 (every 2 hours, Monday to Saturday)
  • Route 38 (every 3 hours, Monday to Friday)


For the latest timetables, visit the Stagecoach South website.

South Western Railway

A reduced train service is running -  view South Western Railway's revised timetable.

Southern Railway

A revised Sunday service timetable is running, with additional trains during early morning and evenings -  view Southern's revised timetable.

Gosport ferry

A one-boat service is operating every 15 minutes.

The late night ferry provided by Dave & Paul Faithfull of D & P Boat Hire has suspended their service.

Wightlink

A reduced ferry service is running - all details can be found on their revised timetable:

  • The Lymington to Yarmouth route is suspended from Tuesday 31 March
  • Hourly sailings on the Portsmouth to Fishbourne car ferry and Portsmouth to Ryde Pier Head FastCat passenger routes


Customers can remain in their vehicles on Portsmouth to Fishbourne sailings on St Clare (please note that they do not accommodate motorcycles or foot passengers on these ‘remain in vehicle’ sailings). Passengers travelling on Victoria of Wight are usually allowed to remain in their vehicles unless the ferry is transporting dangerous goods.

  • Portsmouth - Fishbourne (St Clare) on the even hour (06:00, 08:00 etc)
  • Fishbourne - Portsmouth (St Clare) on the odd hour (07:00, 09:00 etc)
  • Portsmouth - Fishbourne (Victoria of Wight) on the odd hour (09:00, 11:00 etc)
  • Fishbourne - Portsmouth (Victoria of Wight) on the even hour (10:00, 12:00 etc)


For more information, visit Wightlink's website

Hayling Ferry