Why are you introducing a booking system?
The re-opening of the retail sector will lead to more traffic entering the Port Solent site. In order to manage the demand and reduce queueing traffic, we decided to join the booking system introduced by Hampshire County Council.
How long in advance can I book an appointment?
Appointments can be booked 7 days in advance. Appointments will be available in half hour time slots between 9am and 6pm. Dates further than 7 days in advance will be shown as unavailable.We expect demand for appointments to be high so please be patient if you cannot get a slot straight away. We are working to enable as many residents as possible to safely visit the HWRCs.
How many appointments can I book?
You can book up to 3 visits per week with a maximum of 2 visits in one day.
How do I cancel my booking?
It’s easy to cancel a booking if you change your mind or can’t make a slot any more. As long as you cancel your slot the day before, we can allocate it to someone else who needs it. You can cancel your booking by clicking the link in your confirmation email. If you don't have internet access you can do this by phone on 023 8017 9949.
Will I still need to queue once I get to the site?
There is a limited number of spaces available for each half hour time slot, however there may still be a queue to enter the site.
What time do I need to arrive?
Appointment bookings are shown in 30 minute time slots. This does not mean you have 30 minutes to unload as other vehicles will be booked within the same time slot. The 30 minute time slot means you should arrive within that 30 minute window. For example, if you booked an appointment in a 0900-0930 time slot you cannot arrive earlier than 0900 or later than 0930. We ask residents to unload as quickly and safely as possible.
What if I am early or late for my time slot?
There are no breaks between time slots and people from earlier slots may still be on site. Site staff may ask you to re-join the queue or return at your stated appointment time. If you arrive late, site staff may turn you away.
What if I want to hire a vehicle and don't know the vehicle registration at the time of booking?
When booking online, put 'HIRE VAN or HIRE VEHICLE' in the vehicle registration field and the site will have that information to hand when you arrive. Please make sure you have your hire agreement/documentation with you when you visit.
Are the sites likely to close again?
The sites will remain open with social distancing measures in place until further notice.
I am over 70, pregnant or clinically vulnerable, can I visit the site?
Residents who have been identified as vulnerable by the government are strongly advised not to visit a site. Where possible, please ask a member of your family or a friend to dispose of any waste posing a health risk.
Can I use my van?
Yes, however, to speed up throughput and ensure sites are available to as many residents as possible, we politely request that van drivers only bring the equivalent of a normal saloon car boot load to the sites. Van users should display their van permits in the window of their vehicle to enable them to be seen from a safe distance by site staff, however they will not be handed over for signing.
Please ensure you have a permit from Portsmouth City Council to visit the Paulsgrove site. You cannot use a Hampshire permit to enter the Paulsgrove site. Permits to use the Paulsgrove site are for Portsmouth residents only. Residents outside of Portsmouth cannot get a permit to visit the Paulsgrove site and will need to get a Hampshire permit to visit other Hampshire sites. To apply for a permit to visit Paulsgrove - please fill our online form. If you require a permit to visit other Hampshire sites please visit the Hampshire County Council webpage.
Why can’t I bring my trailer?
Enforcement of social distancing on site means reduced capacity which will make manoeuvring trailers difficult to manage safely. Keeping trailers off site will increase the number of individual vehicles that can be safely accommodated and speed up throughput at this unusual time.
Does my vehicle need to be registered?
I will need assistance to carry my waste, can staff help me?
Due to social distancing measures, unfortunately site staff will be unable to provide any assistance with unloading or carrying material. Please ensure you only bring the amount of waste you can comfortably carry and empty into containers. Ideally only one person should exit the vehicle, but you may take a member of your household to help you handle a particularly heavy or bulky item if that item is posing a health risk.
I don’t have a car so I can only walk in waste, why is this not allowed?
The practice of pedestrians walking into HWRCs has always been discouraged and we would always politely advise that waste is not walked into any site. At this exceptional time, we ask that all customers use a vehicle to enter and exit the sites safely. This is to help ensure the safety of customers and staff, as no HWRCs in Hampshire have pedestrian access at the entrance which means those walking into a site would be amongst traffic. Signage is in place at the entrance of all sites to support this policy.
How many cars will you let in at a time?
A restricted number of vehicles will be permitted to access the site at any one time to ensure that social distancing is maintained and site staff will enforce this at the site entrance. The exact number will vary on a site to site basis depending on the size and layout of the sites.
Do I need to handle my waste differently than usual?
We recommend that residents wear gloves for their own safety.
Where residents or members of their households have had COVID-19 symptoms in the last 14 days, they should not travel to or enter a HWRC. After this period, any COVID-19 contaminated waste should be double bagged and put aside for 72 hours before being brought to a site.
Why didn’t you do this from the start instead of closing sites?
The HWRCs were temporarily closed at the end of March following the Government’s announcement that people should stay at home to protect the NHS and prevent the spread of Coronavirus, except for very limited, clear and specific reasons.
We have been working with our waste contractor on plans for when and how sites could re-open safely for disposal of waste. Layout changes have had to be made at all sites to accommodate this, and that has taken some time to practically implement.