Coronavirus: council service information and advice

Information about changes to council services as a result of coronavirus

From Wednesday 1 July you will need to have an appointment to visit the Paulsgrove HWRC. You can book an appointment from Friday 26 June.  

From Wednesday 1 July, visitors will need to have booked an appointment to visit the Paulsgrove Household Waste Recycling Centre. For more information see our FAQ section or to book an appointment - please fill the online booking form.

Until this date, please follow the guidance under 'Resident Vehicles Schedule'.

HWRC booking information 

Book an appointment to visit the HWRC

From 1 July you must have an appointment to visit the Paulsgrove HWRC. If you visit without an appointment, you will be turned away.

You can book up to three trips to Paulsgrove HWRC in a week (Monday to Sunday) and a maximum of two trips in one day.

Dates further than 7 days ahead will show as unavailable.

If you want to use your own van/works van, please ensure you have a permit from Portsmouth City Council to visit the Paulsgrove site. You cannot use a Hampshire permit to enter the Paulsgrove site. Permits to use the Paulsgrove site are for Portsmouth residents only. Residents outside of Portsmouth cannot get a permit to visit the Paulsgrove site and will need to get a Hampshire permit to visit other Hampshire sites.
To apply for a permit to visit Paulsgrove - please fill our online form. If you require a permit to visit other Hampshire sites please visit the Hampshire County Council webpage.

Other Hampshire sites have different specifications. If you would like to visit another site in Hampshire please visit Hampshire County Council for details.

Availability of time slots

There will be a limited number of appointments available every day from 9am to 6pm.

We expect demand for appointments to be high so please be patient if you cannot get a slot straight away. We are working to enable as many residents as possible to safely visit the HWRC.

Booking an appointment

Our booking system is now available for you to make appointments.

To book an appointment online, locate your HWRC and complete the requested information. You will need to enter the registration of the vehicle you will be bringing to the site. If you bring a different vehicle to the site you will be turned away.

When you book online, we will also ask you to provide your email address. We will use this to email you confirmation of your booking.

Appointments are shown in half hour slots - this is not the amount of time you have to unload your vehicle, as other vehicles will be booked within the same time slot. Please unload as quickly as safe to do so.

Book an appointment online

Any information you provide will be automatically deleted after 14 days. Your information will not be used for any other purpose. Read our privacy notice

Before you visit

Before you travel, make sure you have:

  • Booked an appointment
  • Read the guidance on HWRC - coronavirus information 
  • Checked travel times and any restrictions which may affect your journey
  • Checked you have a valid permit if your vehicle requires one. Permit holders must have their permits with them or they will be turned away.
  • Have you booking confirmation available for site staff to check. This is especially important if you have booked an appointment on the same day as you are visiting.

Do not turn up early - there are no breaks between time slots and people from earlier slots may still be on site. Site staff may ask you to re-join the queue or return at your stated appointment time. If you arrive late, site staff may turn you away.

If you cannot attend your appointment, please cancel your appointment so it is available to others.

What to do when you arrive

  • Please be patient if you have to queue
  • Listen to the site staff for instructions on using the site safely
  • Ensure that only one person leaves the car while on site. Our staff cannot assist you with moving your waste. (Exceptions will be made for Blue Badge holders)
  • Maintain social distancing at all times in line with the government's latest advice

Site information 

For address, phone number (no booking available on this line) and a list of waste accepted - please visit the Paulsgrove HWRC information page.

Materials that aren't accepted

Please do not bring the following materials to the HWRC site:

  • textiles
  • chargeable waste streams (soil, rubble, plasterboard and asbestos).

    Disposing of these materials at the site could result in a fine. CCTV is in operation and site staff will be wearing body cameras.

Restrictions on site

  • To ensure the safety of residents and site staff, no walking in of waste is permitted.
  • Restricted numbers of vehicles will be permitted to access the site at any one time and site staff will enforce this at the site entrance.
  • We ask that only one person per household visit the HWRC. Only the driver will be permitted to leave the vehicle to dispose of waste. Blue Badge holders are exempt from this rule.
  • Commercial vehicles are permitted if it is a residents only means of transport and have a valid van permit, however trailers are not permitted because of the time they take to manoeuvre with reduced site capacity and unload leading further delays.
  • Reuse sales areas will remain closed. Where possible, please continue to store items of furniture or donate to local furniture charities. Online platforms could also provide a new home locally. Please visit the Hampshire County Council Smart Living website for more information on furniture reuse

    Please note there is likely to be queuing at the sites, please be patient. There will be zero tolerance of abuse of site staff and staff will be wearing body cameras.

Read our Privacy Notice

Coronavirus safety measures

  • Residents are not permitted to visit the site if they, or members of the household, have shown symptoms of COVID-19 in the last 14 days.
  • Vulnerable groups are strongly advised not to visit the site (clinically vulnerable, pregnant women or over 70's)
  • Due to social distancing measures, unfortunately site staff will be unable to provide any assistance with unloading material or carrying material. Please ensure you only bring the amount of waste you can comfortably carry and empty into containers.
  • All site users must keep a 2-metre distance from others at all times.
  • For your own safety, please wear gloves.

Frequently asked questions

Why are you introducing a booking system?

The re-opening of the retail sector will lead to more traffic entering the Port Solent site. In order to manage the demand and reduce queueing traffic, we decided to join the booking system introduced by Hampshire County Council.

How long in advance can I book an appointment?

Appointments can be booked 7 days in advance. Appointments will be available in half hour time slots between 9am and 6pm. Dates further than 7 days in advance will be shown as unavailable.We expect demand for appointments to be high so please be patient if you cannot get a slot straight away. We are working to enable as many residents as possible to safely visit the HWRCs.

How many appointments can I book?

You can book up to 3 visits per week with a maximum of 2 visits in one day.

Will I still need to queue once I get to the site?

There is a limited number of spaces available for each half hour time slot, however there may still be a queue to enter the site.

What time do I need to arrive?

Appointment bookings are shown in 30 minute time slots. This does not mean you have 30 minutes to unload as other vehicles will be booked within the same time slot. The 30 minute time slot means you should arrive within that 30 minute window. For example, if you booked an appointment in a 0900-0930 time slot you cannot arrive earlier than 0900 or later than 0930. We ask residents to unload as quickly and safely as possible.

What if I am early or late for my time slot?

There are no breaks between time slots and people from earlier slots may still be on site. Site staff may ask you to re-join the queue or return at your stated appointment time. If you arrive late, site staff may turn you away.

What if I want to hire a vehicle and don't know the vehicle registration at the time of booking?

When booking online, put 'HIRE VAN or HIRE VEHICLE' in the vehicle registration field and the site will have that information to hand when you arrive. Please make sure you have your hire agreement/documentation with you when you visit.

Are the sites likely to close again?

The sites will remain open with social distancing measures in place until further notice.

I am over 70, pregnant or clinically vulnerable, can I visit the site?

Residents who have been identified as vulnerable by the government are strongly advised not to visit a site. Where possible, please ask a member of your family or a friend to dispose of any waste posing a health risk.

Can I use my van?

Yes, however, to speed up throughput and ensure sites are available to as many residents as possible, we politely request that van drivers only bring the equivalent of a normal saloon car boot load to the sites.  Van users should display their van permits in the window of their vehicle to enable them to be seen from a safe distance by site staff, however they will not be handed over for signing.

Please ensure you have a permit from Portsmouth City Council to visit the Paulsgrove site. You cannot use a Hampshire permit to enter the Paulsgrove site. Permits to use the Paulsgrove site are for Portsmouth residents only. Residents outside of Portsmouth cannot get a permit to visit the Paulsgrove site and will need to get a Hampshire permit to visit other Hampshire sites. To apply for a permit to visit Paulsgrove - please fill our online form. If you require a permit to visit other Hampshire sites please visit the Hampshire County Council webpage.


Why can’t I bring my trailer?

Enforcement of social distancing on site means reduced capacity which will make manoeuvring trailers difficult to manage safely. Keeping trailers off site will increase the number of individual vehicles that can be safely accommodated and speed up throughput at this unusual time.

Does my vehicle need to be registered?

No

I will need assistance to carry my waste, can staff help me?

Due to social distancing measures, unfortunately site staff will be unable to provide any assistance with unloading or carrying material. Please ensure you only bring the amount of waste you can comfortably carry and empty into containers. Ideally only one person should exit the vehicle, but you may take a member of your household to help you handle a particularly heavy or bulky item if that item is posing a health risk.

I don’t have a car so I can only walk in waste, why is this not allowed?

The practice of pedestrians walking into HWRCs has always been discouraged and we would always politely advise that waste is not walked into any site. At this exceptional time, we ask that all customers use a vehicle to enter and exit the sites safely. This is to help ensure the safety of customers and staff, as no HWRCs in Hampshire have pedestrian access at the entrance which means those walking into a site would be amongst traffic. Signage is in place at the entrance of all sites to support this policy.

How many cars will you let in at a time?

A restricted number of vehicles will be permitted to access the site at any one time to ensure that social distancing is maintained and site staff will enforce this at the site entrance. The exact number will vary on a site to site basis depending on the size and layout of the sites.

Do I need to handle my waste differently than usual?

We recommend that residents wear gloves for their own safety.

Where residents or members of their households have had COVID-19 symptoms in the last 14 days, they should not travel to or enter a HWRC. After this period, any COVID-19 contaminated waste should be double bagged and put aside for 72 hours before being brought to a site.

Why are the Reuse/Resale areas not opening at the HWRCs?

Due to restrictions in place to support social distancing, the Resale areas will remain closed. This will reduce the number of people on site, in line with government guidance on social distancing and speed up throughput so that queues and waiting times will be reduced. 

We politely ask that you continue to store your furniture items until the Resale areas reopen. If this is not possible, please contact your District Council to arrange a kerbside collection 

If the item is in good condition, residents are encouraged to pass it on to be reused rather than disposing of it. For more information on furniture reuse, visit Hampshire County Council’s Waste Prevention webpages

Why didn’t you do this from the start instead of closing sites?

The HWRCs were temporarily closed at the end of March following the Government’s announcement that people should stay at home to protect the NHS and prevent the spread of Coronavirus, except for very limited, clear and specific reasons.

We have been working with our waste contractor on plans for when and how sites could re-open safely for disposal of waste. Layout changes have had to be made at all sites to accommodate this, and that has taken some time to practically implement.

Avoid a trip to the HWRC 

Did you know you can get your garden waste collected fortnightly for a fee? Visit the Green Waste Club for more information.