Coronavirus: council service information and advice

Information about changes to council services as a result of coronavirus

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Following Government advice that is designed to help reduce the spread of coronavirus, we've taken a number of steps to help ensure the wellbeing of customers, staff and the wider community, while also keeping essential services running.

This means some of the services you usually use will be closed, or will be operating in a different way.

We are working hard to make sure the services you rely on are available as far as we possibly can, and we are putting additional measures in place to make sure that people in at-risk groups who may be more greatly affected by the social distancing measures are supported.

Civic Offices

The Civic Offices are now open for cash payments. The opening times are 9am-4pm, Monday to Friday.

How to contact us

If you need to contact us directly, use the numbers and email addresses below.

  • Automated payment line - if you want to make a payment, use our automated payment line on 0800 876 6576

Housing offices - update 

Housing offices are now open for cash payments only. If you are able to make payments online or over the phone, please do not visit your area offices.

Opening times and contact information:

Buckland Housing Office

Opening times

Monday to Thursday:  9am - 4pm
Friday:                         9am - 3pm

Contact information

023 9260 6500           
cro.buckland@portsmouthcc.gov.uk

Landport Housing Office

Opening times

Monday to Friday:  9am - 2pm (cash payments only)

Contact information

Phone 023 9260 6400       
cro.landport@portsmouthcc.gov.uk

Leigh Park Housing Office

Opening times

Monday to Friday:  9am - 4pm

Contact information

023 92 306 900                                  
cro.leighpark@portsmouthcc.gov.uk

Paulsgrove Housing Office

Opening times

Monday to Friday:  9am - 4pm

Contact information

023 92 606030                   
cro.paulsgrove@portsmouthcc.gov.uk

Portsea Housing Office

Monday 9am - 1.30pm

Tuesday / Wed / Thursday - cash payment by appointment only - please call to book an appointment

Friday 9am - 1.30pm

Contact information

023 9260 6200
cro.portsea@portsmouthcc.gov.uk

Somerstown Housing Office

Opening times

Monday to Friday:  9am - 4pm

Contact information

023 92606300                     
cro.somerstown@portsmouthcc.gov.uk

Wecock Farm Housing Office

Opening times

Monday:   9:30am - 11:30am
Tuesday:  9:30am - 11:30am
Friday:      9:30am - 11:30am

Contact information

023 9260 6100                  
cro.wecockfarm@portsmouthcc.gov.uk

Council tax payments

If you’ve received a council tax bill and would like to pay it, there are lots of ways to do that:

  • Pay online
  • Use telephone and internet banking - please quote the taxpayers reference number displayed on your bill, as well as the council's bank details: 
  • sort code: 20-69-57
  • account number: 23526623
  • 24-hour phone line - please telephone 0800 876 6576 to make a single payment. You will need your card details – the long number on front of your card – and your council tax reference number.
  • The Civic Offices are now open for cash payments 9am-4pm, Monday to Friday


If you need to pay your council tax and are unable to pay online or over the phone, please call us on 023 9268 8588 so we can help.