Coronavirus: council service information and advice

We are reviewing updates from government as they are published and working out what they mean for volunteers and vulnerable people.

We'll publish information on this page. Please follow the government's latest advice on Gov.UK.



How can I get help?

As the city's official community hub, HIVE Portsmouth is working with the council, NHS Portsmouth Clinical Commissioning Group and Solent NHS Trust to coordinate support for vulnerable people and groups.

  • If you are an individual in need of help please call the HIVE Portsmouth helpline on 023 9261 6709. This line is currently open from 9am-5pm Monday to Friday.
  • If you are or someone you know can't find help online, please call our dedicated helpline on 023 9268 8004. This line is currently open from 9am-5pm Monday to Friday.
  • If you live outside of Portsmouth, you can get information, advice and practical support from Hantshelp4vulnerable on 0333 370 4000. This line is currently open from 9am-5pm, seven days a week.
  • If you need medical help, call the NHS on 111. If it is a medical emergency, call 999.

    We currently offer to help with food shopping, collecting medication, transport to medical appointments or well-being telephone support. If you need support but struggle to get in touch with us due to a communication difficulty or a disability, you can now text us at 07860027785.

In your text, please include:

  1. your name,
  2. a brief description of the type of support that you need, and
  3. whether you would like us to give you a call back or send you an email. If you prefer an email response, please also provide your email address.

    We'll text you back to let you know when you can expect a phone call or email. We'll always aim to get in touch with you as soon as we possibly can. 

Food for homeless people

Food for homeless people


Sunday, 1.30-2.30pm

St. Swithuns, Waverley Road, PO5 2PL (round the back)

Hot takeaway lunch and hot drink

Monday, 6pm

Harbour Chuch at All Saints Church, 334 Commercial Road, PO1 4BT


Tuesday, 1pm

St John's RC Cathedral, Bishop Crispian Way, PO1 3QA (car park entrance opposite Victoria Park)


Wednesday, 9am

LifeHouse, Harold Road, PO4 0JW (just off Albert Road)

Hot breakfast takeaway

Wednesday, 6.30-8pm

Buckland soup kitchen, 174 Kingston Road, PO2 7LP (Queens Road entrance)

Takeaway hot food and sandwiches

Thursday, 6pm

LifeHouse, Harold Road, PO4 0JW (just off Albert Road)

Hot dinner takeaway

Friday, 9-10pm

Friday Fridge @ St Jude's Church, Kent Road, PO5 3EL (by Palmerston Road precinct)

Hot sandwiches and hot drink takeaway.

12.30 pm

InSight, St John's RC Cathedral, Bishop Crispian Way, PO1 3QA
(car park entrance opposite Victoria Park)

Hot takeaway and cold snack box

Food banks - how to donate? 

When you do your essential shopping please take a moment and think about those people who can't get hold of these essentials.

 If you can, buy a few extra items and drop them into existing drop off points in your local shops and supermarkets.

 If you're not sure what to donate, here is a list of items most in need:

  • Tinned items e.g. tomatoes, vegetables, baked beans, pasta, spaghetti, meat, fish, rice pudding, fruit
  • Pasta/ noodles/rice
  • Soup
  • Cereal or porridge
  • Jam
  • Pasta and sauce meal packets
  • Biscuits
  • Teabags
  • Coffee

There will be clearly marked boxes in participating shops in which to place donated goods, and please observe the current Government guidance on social distancing and hygiene advice when donating.

Thank you for your help!

Volunteer your help and support

HIVE Portsmouth is working with Solent NHS, Portsmouth Clinical Commissioning Group and Portsmouth City Council together with organisations across Portsmouth to provide a coordinated community response to protect people as much as possible.

Their initial priority will be working with the elderly and vulnerable who are advised to self-isolate. HIVE Portsmouth will be:

  • Working with key organisations across the city whose main client group will be impacted
  • Providing regular outbound calls/welfare checks
  • Providing prescription drop off support where needed
  • Helping with shopping or food deliveries
  • Helping with other issues such as dog walking

There's lots of ways you can get involved in helping and supporting others

  • as an individual 
  • as an organisation
  • by donating food
  • by donating money

If you would like to help please visit the HIVE Portsmouth website.​

Please read Gov.UK guidance on safeguarding, if you are considering offering support to your community during the coroanvirus outbreak

Crowdfunding for Portsmouth businesses

'Crowdfund Portsmouth' is a crowdfunding initiative we launched earlier this year with Shaping Portsmouth. This is to help local businesses, social enterprises and individuals to raise money from the crowd and unlock match-funding and other grants.

Read more about the crowdfunding scheme.

View latest updates on volunteering to help