Coronavirus: council service information and advice

Information about changes to council services as a result of coronavirus

Visiting older or vulnerable friends and family

The Government is recommending social distancing. It is particularly important for people who:

  • are 70 or over
  • have a long-term condition
  • are pregnant
  • have a weakened immune system

    Guidance on keeping older people and vulnerable residents safe

The NHS has suspended all visiting but is allowing one visitor - an immediate family member or carer - in certain circumstances, including if a patient is receiving end of life care.

We know that keeping in touch with loved ones in care homes is important, but to protect residents and staff, visits need to be heavily restricted. This applies to both council run and private care homes. If you think it's essential for you to visit a loved one, please call the home manager beforehand to check whether it is possible. The situation in each home can change very quickly.

We're asking people to stick to these guidelines to protect our vulnerable residents.

We are also encouraging people visiting to follow NHS health advice to help minimise the spread of the virus, including by washing their hands when they arrive.

Easy-to-read guides

To understand how best to prevent the spread of coronvirus and protect yourself, read these easy-to-read guides:

Social distancing advice in different languages

Advice from Gov.UK on social distancing is available to read in a number of different languages:



Advice for very vulnerable people

The Government has issued advice for what it is calling 'extremely vulnerable' groups. 

This includes children and adults with specific conditions including:

  • those who have had organ transplants
  • those with certain types of cancers
  • those taking immunosuppression drugs
  • those with severe respiratory conditions including all cystic fibrosis, severe asthma and severe COPD​

​​You can read the advice on the Government's website.

If you're at high risk, you will be contacted by the NHS by Sunday 29 March 2020. Do not contact your GP or healthcare team at this stage – wait to be contacted.

Get ready now

There are practical steps you can take now to prepare.

HIVE Portsmouth is working with Solent NHS, Portsmouth Clinical Commissioning Group and Portsmouth City Council together with organisations across Portsmouth to provide a coordinated community response to protect people as much as possible. If you want to know more about this support or think you may be able to help, please look for updates on the HIVE Portsmouth website over the next couple of days.


Many carers look after people who are vulnerable, so it's particularly important to follow the Government's latest health advice

If you are a carer and feel that you may need to forego your care duties due to any illness, now is a good time to look to put a contingency plan in place. It is also a good time to make cover arrangements with trusted neighbours, friends or family members.

Read Care UK's advice on creating a contingency plan or contact the carers centre for guidance.

The Carers Centre will be closed to the public from Wednesday 18 March. Our teams are still working, but will be relying on the phone and online tools to keep in touch with carers across the city.

As we settle into this new way of working, we may take a little longer to respond than usual - so please be patient with us.

You can contact the carers centre by phone on 023 9285 1864 or by email at

Health advice

We have a page with the latest information and advice about health, including how to recognise the symptoms and stay well.

Staying safe from scammers 

There have been reports of scams targeting the elderly and vulnerable. If you think someone you know is at risk of being scammed, please read our advice.