Portsmouth city council

Portsmouth City Council's community trading standards team helps to protect residents from unscrupulous traders and criminals, and aims to build closer links with the police, community wardens, Councillors, businesses and Portsmouth residents.

Our work includes tackling underage sales, and informing residents about doorstep selling and their rights as shoppers. We also give community talks to schools, groups and clubs across the city. If you'd like us to get in touch with your community group, email us at  trading.standards@portsmouthcc.gov.uk.


The  Citizens Advice consumer service provides consumer advice and information for residents and shoppers - you can phone the Citizens Advice Bureau on 03454 04 05 06 or complain/enquire online.

Alternatively, visit the  Portsmouth Citizens Advice Bureau.

Portsmouth Square Deal is a partnership between traders and their customers. It brings together the public, who are looking for tradesmen they can trust, with traders and service providers who uphold and operate to the Portsmouth Square Deal standard.

Customers supply feedback cards about the tradesmen to Portsmouth Square Deal, proving their credibility to other potential customers.

This scheme was introduced to:

  • Promote fair trading within the City of Portsmouth
  • Signpost consumers to fair and honest businesses
  • Improve consumer confidence
  • Help members fulfill their legal obligations
  • Ensure compliance with trading standards legislation

To find out more about the scheme or to find a trader or service,  visit the Portsmouth Square Deal website.

Every year 3 million people fall victim to scams, costing the UK a total of £3.5 billion.

Scams can have devastating consequences - both financial and psychological - which is why community trading standards officers carry out scam awareness events and deliver talks on scams to all sorts of groups across the city.

Visit  Action Fraud for advice on how to identify and avoid scams - which can come in all sorts of forms including letters, emails, scratch cards and text messages -  and will often promise you the chance to win vast amounts of money, a luxury holiday or a miracle health cure.

We have a dedicated Scam 'e-bin' so you can forward any scam emails or report a scam directly to us.

To report a scam, contact  Action Fraud on 0300 123 2040.

If you spot a loan shark or have borrowed money from one, you can report them anonymously.

To help reduce unsolicited telephone calls and junk mail, try signing up to both the  Mail Preference Service and the  Telephone Preference Service.

More trading standard information

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