Portsmouth city council

Our trading standards team helps to protect residents from unscrupulous traders and consumer issues, and also help to ensure that businesses comply with the law.

You can email us at trading.standards@portsmouthcc.gov.uk.

The Citizens Advice consumer service provides consumer advice and information for residents and shoppers - you can phone the Citizens Advice Bureau on 03454 04 05 06 or complain/enquire online.

Alternatively, visit the Portsmouth Citizens Advice Bureau.

Portsmouth Square Deal is a partnership between traders and their customers. It brings together the public, who are looking for tradesmen they can trust, with traders and service providers who uphold and operate to the Portsmouth Square Deal standard.

Customers supply feedback cards about the tradesmen to Portsmouth Square Deal, proving their credibility to other potential customers.

This scheme was introduced to:

  • Promote fair trading within the City of Portsmouth
  • Signpost consumers to fair and honest businesses
  • Improve consumer confidence
  • Help members fulfill their legal obligations
  • Ensure compliance with trading standards legislation

To find out more about the scheme or to find a trader or service,  visit the Portsmouth Square Deal website.

Scams can have devastating consequences - both financial and psychological.

Visit Action Fraud for advice on how to identify and avoid scams. They can take the form of letters, emails, scratch cards or text messages, and will often promise you the chance to win vast amounts of money, a luxury holiday or a miracle health cure.

To report a scam, phone Action Fraud on 0300 123 2040.

If you spot a loan shark or have borrowed money from one, you can report them anonymously online.

To help reduce unsolicited telephone calls and junk mail, try signing up to both the  Mail Preference Service and the  Telephone Preference Service.

More trading standard information

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