If we have a specific accessibility issue that is particularly difficult or expensive to fix, and we believe that the benefit is not high enough to commit the resources to, then this is a disproportionate burden.
This should always be an exception, and the majority of our digital content should be fully accessible.
It will be easier to prove a disproportionate burden if it’s only a small part of our digital content
If we wish to claim a disproportionate burden then we must, by law, conduct an assessment.
This assessment must be:
- conducted objectively
- written down
- published on the Portsmouth City Council website
- linked to from your accessibility statement