The government, in consultation with industry, has produced guidance to help ensure workplaces are as safe as possible during the coronavirus pandemic.
There are eight guides covering a range of different types of work. Many businesses operate more than one type of workplace, such as an office, factory and fleet of vehicles. You may need to use more than one of these guides as you think through what you need to do to keep people safe.
Any public premises which are allowed to remain open must ensure a distance of two metres between customers and shop assistants; and should let people enter the shop only in small groups, to ensure that spaces are not crowded. Queue control is required outside of shops and other essential premises that remain open. The guidance on social distancing in the workplace has been updated to include information for shops running a pick-up or delivery service. Amongst other guidance, it is advised that:
- Shops should ensure that no orders are taken in person on the premises
- Shops should only take orders online or by telephone and communicate this to customers by clear signage in store and online.
- Where customers are collecting items, they should have staggered collection times
- No goods or food should be physically handed over to the customer.
Information and guidance:
New guidance for shops running a pick up or delivery service
Working safely - guides for businesses