Book a treatment
You can book a treatment online, and pay upfront by card.
If you need to pay another way, book a treatment via the city helpdesk on 023 9283 4251 (9am to 4pm weekdays).
You can change or cancel your appointment.
Prices
Prices (including VAT):
- standard rate – £65.49 for up to three visits, £19.13 for extra visits
- reduced rate – £32.74 for up to three visits, £9.92 for extra visits (this rate is for customers who receive qualifying benefits including pension credit, income support, jobseekers allowance, housing benefit or Council Tax support and Universal Credit)
If you need an extra visit, you will need to pay for this during the third visit. Otherwise, when the officer leaves the property the job will be closed, and you’ll need to pay the full price to start a new treatment.
You will need to pay the full charge upfront for all rodent treatments which includes a £10 non-refundable callout charge should we not treat.
Please note, if you agree a pest control appointment then miss it, this will count as one of your visits. If two visits are missed, your treatment will be cancelled.
- If you live in a rented property, your landlord will need to contact us to arrange a date, and pay for the treatment at the initial booking stage. Commercial charges will apply. This does not include Housing with Multiple Occupancy (HMOs).
- If you live in a housing association, we won’t be able to treat your property. Contact your housing association for more information.
How we treat rats
We place poison in secure tamper-resistant bait stations and hide these from sight where necessary so that children and pets cannot access them.
If you don’t want the problem treated with poison the only alternative is to use break-back traps yourself, although this method is known not to be very successful. Despite popular belief, having a cat will not solve the problem.
We do not ask that you do anything specific to prepare for our visit to treat but it would be sensible to follow the hygiene advice below. Don’t carry out any repairs or proofing work until after the treatment is complete
If a rat dies in an inaccessible place there may be a bad smell for a few days. If this happens we can use a product to mask the odour.
Once the problem has been treated you should repair any external defects to the property that could give the rats access.
Is the poison dangerous to pets or children?
In the unlikely event that a child or pet eats the poison, the poison we use works in proportion to body weight and would need to be consumed over a number of days to reach a harmful amount. This is unlikely to happen as the poison contain a human taste deterrent. When the member of staff calls, they will leave behind a poison note explaining what you should do in the unlikely event of an incident.
More information
