Shoppers are being advised to #ShopAware in this year’s Consumer Awareness week campaign, especially when buying things online.

Staying safe

You can make sure you stay safe:

  • Buy from the retailer’s website
  • Be wary of unofficial sites offering big discounts
  • Don’t click any links or ads you don’t trust
  • Confirm the seller’s return policy
  • Pay by card to get extra protection if things go wrong

Spotting a scam

It’s really important that you check the website you’re buying from:

Getting refunds

If there’s a problem with your item within the first 30 days of delivery, you could get a refund, replacement or repair.

  • Your right to a refund depends on how your paid for it (such as by card or through PayPal)
  • The shop’s policy will explain the ‘cooling off period’ to return items
  • You won’t have any legal rights if you knew about the fault before you bought the item.

If your order isn’t delivered

Contact your seller and ask them for an update – it’s the seller’s responsibility to make sure what you bought is delivered to you.

Here’s what you can do if your order hasn’t been delivered:

  • Check the delivery address you gave to the seller
  • Ask the seller where your order is
  • Request your parcel to be redelivered
  • Look into your refund options

Help and support