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Dear resident,

We are writing to households where a resident is registered for concessionary fares because we want to make sure you know where you can find additional help or support around Coronavirus if you need it.

We understand you may be concerned, especially if you live alone. That’s why we want to reassure you that we are working hard to maintain our essential services during this difficult period. We also want to make sure we understand where you might need additional support so we can work together with our partners to help. We are working closely with NHS Portsmouth Clinical Commission Group, Solent NHS Trust and HIVE Portsmouth, which brings together voluntary and community organisations across the city, to make sure support is available.

As the situation is changing quickly, we also want to make sure you know where you can get the latest reliable information. If you have access to the internet, you can find all the health information online at

If you are concerned about your own health or have health related questions, you should contact NHS 111 online service.

You can also find the latest information and government advice from major news broadcasters such as the BBC.

If you need information or advice about services in Portsmouth, or you need some additional help because you are unable to go out because of Coronavirus, you’ll find all the latest information on our website at

Or you can call our dedicated Coronavirus helpline on 023 9268 8004. As well as being on hand to answer questions, we will make sure the latest advice is there as a recorded message.

If you need additional support, such as with getting shopping or prescriptions we might be able to provide help, we’ll take your details and get back to you to make a proper assessment of the support you need so this can be provided in the best possible way.

Please do keep well and keep safe, and please do let us know if there is anything we can help with. This is a difficult time for the country, but we are here to help.

Best wishes,

David Williams, Chief Executive

Cllr Gerald Vernon-Jackson, Leader