Promises and valuesLast updated: 24 November 2010 10:05
We can't predict the weather, but come rain or shine we will always put you first. To show you how serious we are, we will:
- be helpful, polite and respectful
- see you as soon as we can, and tell you if there is a delay
- aim to answer your telephone calls quickly and not pass you around
- reply within 10 days if you write or email
- do something when we say we will
You can find out more in our customer promise leaflet below.