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Promises and values

We can't predict the weather, but come rain or shine we will always put you first. To show you how serious we are, we will:

• be helpful, polite and respectful
• see you as soon as we can, and tell you if there is a delay
• aim to answer your telephone calls quickly and not pass you around
• reply within 10 days if you write or email
• do something when we say we will

You can find out more in our customer promise leaflet below.

Associated documents:

• Our customer promise  (0.16 MB)

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