Portsmouth City Council



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Home | Your council | Information | Promises and values

Promises and values

We can't predict the weather, but come rain or shine we will always put you first. To show you how serious we are, we will:
  • be helpful, polite and respectful
  • see you as soon as we can, and tell you if there is a delay
  • aim to answer your telephone calls quickly and not pass you around
  • reply within 10 days if you write or email
  • do something when we say we will

You can find out more in our customer promise leaflet below.

Associated documents:


Portsmouth City Council
Guildhall Square
Portsmouth
Hampshire, PO1 2BG
023 9283 4092
general@portsmouthcc.gov.uk