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City Helpdesk | What volume of contacts we dealt with
What volume of contacts we dealt with
The City Helpdesk's volume of contacts on channels continues to increase as we take on responsibility for more council service areas and word spreads about the virtues of using the facility.
|
Year
|
Telephone
|
In-person
|
E-mail
|
Other *
|
Total
|
|
2003
|
130,807
|
18,453
|
11,830
|
309
|
161,399
|
|
2004
|
146,435
|
57,973
|
21,580
|
722
|
226,710
|
|
2005
|
148,607
|
62,989
|
44,091
|
2,252
|
257,939
|
|
2006
|
193,273
|
86,632
|
40,894
|
1,273
|
322,072
|
|
2007
|
168,949
|
80,292
|
64,371
|
1,725
|
315,337
|
|
2008
|
Telephone
|
In-person
|
E-mail
|
Other*
|
Total
|
|
Jan
|
13,200
|
5,792
|
5,487
|
110
|
24,589
|
|
Feb
|
12,462
|
4,847
|
3,724
|
93
|
21,126
|
|
Total
|
25,662
|
10,639
|
9,211
|
203
|
45,715
|
|
2008
|
Switchboard Calls
|
|
Jan
|
11,358
|
|
Feb
|
10,056
|
|
Total
|
21,414
|
*includes e-form, fax and letter
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