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What volume of contacts we dealt with

The City Helpdesk's volume of contacts on channels continues to increase as we take on responsibility for more council service areas and word spreads about the virtues of using the facility.

Year	Telephone	In-person	E-mail	Other *	Total
2003	130,807	18,453	11,830	309	161,399
2004	146,435	57,973	21,580	722	226,710
2005	148,607	62,989	44,091	2,252	257,939
2006	193,273	86,632	40,894	1,273	322,072
2007	168,949	80,292	64,371	1,725	315,337

 

2008	Telephone	In-person	E-mail	Other*	Total
Jan	13,200	5,792	5,487	110	24,589
Feb	12,462	4,847	3,724	93	21,126
Total	25,662	10,639	9,211	203	45,715

2008	Switchboard Calls
Jan	11,358
Feb	10,056
Total	21,414

*includes e-form, fax and letter

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