Home | Your Council | Contact us | City Helpdesk | What we aim to deliver

What we aim to deliver

We work hard to meet or surpass our high standards to achieve what our customers expect of us.

We continually develop and review our standards and work towards or within national standards.  If we do not meet our aims we work pro-actively to overcome any shortfall.

Portsmouth City Council Customer Survey

Recently we carried out a survey to find out more about the ways in which customers currently contact Portsmouth City Council, how they feel about the service and how they would like to do business in the future.

The results  that have been collated and analysed  are published below.

The information gathered  from the consultation will support the Council's approach to customer service and enhance the customer experience.  We concentrated on the following areas:

• Are we here when you need us - prioritised towards those most in need?
• Are we providing local services locally?
• Are we able to resolve most of your enquiries at the initial point of contact?
• Are the ways in which you can contact the council flexible enough for your needs?
• Do we recognise and respond to the needs of all the different groups in our community?
• Is PCC seen and accepted as a customer focused organisation?
• Do we listen to and act upon our customers suggestions and comments?

If you would like to read the full report of our external customer survey, please click on the link below.

There are further pages available showing customers comments, should you wish to receive this information, please contact the City Helpdesk on 023 9283 4964.

Associated documents:

• External Customer Service Survey 07  (0.16 MB)

---