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How we aim to be the best

The City Helpdesk aims:

• To be the model of customer service delivery, by providing a "one-stop" point of contact.
• To be the advocate of the customer, striving to understand customer expectations and needs
• Managing contact between the customer and Portsmouth City Council to a successful outcome.

Our aims are achieved by:

• Understanding, evaluating and monitoring customer requirements as well as taking ownership until resolution of the enquiry.
• Working with partners to provide a balanced service delivery.
• Making effective use of technology to provide a seamless service delivery.
• Employing highly trained, motivated and empowered customer focused staff to deal with enquires at point of contact.
• Conducting ongoing consultation and review of services provided.
• Assisting internal customers to meet their business objectives.
• Providing value for money and delivery of "best value".