Home |
Your Council |
Contact us |
City Helpdesk | How we aim to be the best
How we aim to be the best
The City Helpdesk aims:
- To be the model of customer service delivery, by providing a "one-stop" point of contact.
- To be the advocate of the customer, striving to understand customer expectations and needs
- Managing contact between the customer and Portsmouth City Council to a successful outcome.
Our aims are achieved by:
- Understanding, evaluating and monitoring customer requirements as well as taking ownership until resolution of the enquiry.
- Working with partners to provide a balanced service delivery.
- Making effective use of technology to provide a seamless service delivery.
- Employing highly trained, motivated and empowered customer focused staff to deal with enquires at point of contact.
- Conducting ongoing consultation and review of services provided.
- Assisting internal customers to meet their business objectives.
- Providing value for money and delivery of "best value".
Your Council section navigation