Complaints
FoI Appeals and Complaints
You can appeal against an FOI decision made by the city council or complain about the way we handled an FOI request or other FOI matter by following the procedures listed below. These procedures are in line with the city council’s corporate complaints process. Whether you are appealing against our decision or making a complaint about our services or our staff, we promise that we will:
- take it seriously
- treat you with courtesy
- investigate fully and promptly
- resolve your problem as best we can
- respect your right to take your complaint further if you're not satisfied.
To Appeal against an FOI decision
STEP 1
Contact the Corporate Information Governance Officer who will review the decision. If the original decision is confirmed, the appeal will be moved to Step 2. Send your appeal to:
Corporate Information Governance Officer
FOI/IT Services
Portsmouth City Council
Civic Offices
Portsmouth
PO1 2BQ
Email: foi@portsmouthcc.gov.uk
STEP 2
The City Solicitor will review the decision. If the original decision is confirmed and you are still dissatisfied, you should forward your grievances to the Information Commissioner.
STEP 3
You can contact the Information Commissioner:
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
Email: mail@ico.gsi.gov.uk
Website: Information Commissioner
To Make a Complaint
STEP 1
Contact the Corporate Information Governance Officer who will seek to resolve the complaint. Send your appeal to:
Corporate Information Governance Officer
FOI/IT Services
Portsmouth City Council
Civic Offices
Portsmouth
PO1 2BQ
Email: foi@portsmouthcc.gov.uk
If you are still not happy...
STEP 2
Contact the Head of ICT, who is the head of service for FoI.
Head of ICT
Portsmouth City Council
Civic Offices
Portsmouth
PO1 2BQ
Email: foi@portsmouthcc.gov.uk
If you are still not happy...
STEP 3
Contact the Chief Executive by writing or phone
Chief Executive
Civic Offices
Guildhall Square
Portsmouth
PO1 2AL
Tel: (023) 92 834702
If you are still not happy...
STEP 4
You can contact the Information Commissioner:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 01625 545 700
Email: mail@ico.gsi.gov.uk
Website: Information Commissioner