Tel: 023 9282 2251
City Helpdesk
Last updated: 09 May 2012 10:42
City Helpdesk is the council’s customer service centre and our team of trained advisers are here to respond to all your questions and enquiries, whether you call us, email us, pop in to main reception at the Civic Offices or Southsea Library, drop us a line, or even post on the council’s Facebook page.
City Helpdesk manages around 250,000 contacts from our customers each year and, no matter what your enquiry, we work hard to provide all our customers with great service. In fact, we’re proud to have a Customer Service Excellence Award that shows we do just that.
You can contact us:
- by telephone - Monday to Friday 8:30am-5pm
- by e-mail using cityhelpdesk@portsmouthcc.gov.uk
- in person by visiting the main reception (ground floor) of the Civic Offices in Guildhall Square - Monday to Thursday 8:30am-5pm, Friday 8:30am-4pm
- in person by visiting Southsea Library and Customer Service Centre in Palmerston Road - Monday to Friday 9am-5pm
- by post to City Helpdesk, Portsmouth City Council, Floor 2, Civic Offices, Guildhall Square, Portsmouth PO1 2BG
To make sure we continue to provide you with great service, we regularly ask customers to tell us how we are doing through feedback surveys, we make sure our advisers are regularly trained, we monitor our own calls, emails and reception desks, and we use independent mystery shoppers.
